"We have long-standing relationships with many of the industry leaders in the markets we serve. We are determined to keep improving the speed and flexibility with which we not only address but anticipate customer needs." Bill Sullivan, Executive Vice President and Chief Operating Officer

Clear focus
Customers are the focus of our business. We have a range of policies and practices to ensure that we address customer needs.

Our product safety and regulations policy and our quality policy guide us in keeping our products and services within applicable safety guidelines and ensure standards for our customers. We continuously seek feedback from our customers and partners while respecting their need for, and right to, privacy.

Clear expectations
We work with our partners on environmental and social responsibility issues. We inform suppliers of our expectations, encouraging them to adopt sound EHS management practices. We work on corrective action plans with suppliers who do not meet our criteria to help them improve in identified areas.