"We have to service our customers better than any of our competitors do. Our responses must be instantaneous to ensure that our customers, who are also impacted by the difficult times, know that Agilent is there for them."
Bill Sullivan, Executive Vice President and Chief Operating Officer

Clear focus
Customers are the focus of our business. We have a range of policies and practices to ensure that we address customer needs.

Our product safety and regulations policy and our quality policy guide us in keeping our products and services within applicable safety guidelines and ensure standards for our customers. We continuously seek feedback from our customers and partners while respecting their need for, and right to, privacy.

Clear expectations
We work with our partners on environmental and social responsibility issues. We inform suppliers of our expectations and encourage them to adopt sound environmental, health and safety management practices. We let them know where we stand and encourage communication to enhance relationships.