Software Status Bulletin

ChemStation     ChemStation (G2070BA)

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.

To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.

There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.

Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.

Keyword Glossary

Keyword Index

Keyword: 1046 Control

KPR#:1153 1046 FLD cannot be set up from the GUI

Keyword: 1100 Control

KPR#:38 Signal change in LC Detector during a run
KPR#:43 two MWD in one instrument: problem to control MWD 2 via GUI
KPR#:64 'Fast Reconditioning' enabled in Normal Mode of capillary pump
KPR#:89 with Column flow of 0.00 ul/min no data acquisition
KPR#:135 EMF indicators do not work
KPR#:179 Using flow gradients during Fraction Collection results in Wrong times in Report
KPR#:213 DAD Diagnosis: lamp indicate green, even when lamps off
KPR#:287 Pressure and Leak test in prep. Pump will not finish, unless Press. released
KPR#:290 Flow composition not updated in GUI when loading new method
KPR#:407 G1321A FLD: cuvette is not correctly recognized
KPR#:416 Starlight and FIA: double start pulsing of G1315C
KPR#:451 G1323B colum setting calles negative value in ChemStation column setting
KPR#:454 DAD Calibration history information logged in chemstation.ini
KPR#:457 Using same detector type twice no selection can be set diagnostic
KPR#:471 Sequence table not accepting options of Next Location/Plate
KPR#:472 G1314C VWD Detector diagnostic test results issue
KPR#:474 Fast Comp. Change / Reconditioning disabled after initialization
KPR#:475 "next plate" option using Vial Trays in Fraction Collection mode
KPR#:476 Customized methods for Noise, Wander, Drift issue
KPR#:487 Aborting System Test on LC systems might perform error state
KPR#:561 micro pressure test failed randomly
KPR#:715 injection number in column tag not update for non-switching valve TCC
KPR#:787 ECD detector scaling in online plot 10x larger than in the data file
KPR#:1189 G1362A RID Calibration Value cannot be entered

Keyword: 1200 Control

KPR#:513 Autobalance not accesible after stopping a sequence with AutoBalance off
KPR#:670 Method Overview: wrong value shown for TCC temperature for "as detector cell"
KPR#:775 impossible to enter a maximum pressure of 600 bar into column information
KPR#:781 Fraction Collector settings of the Peak Detectors table are not saved
KPR#:1064 Sample scan not acquired in case of spectral range mismatch for VWD G1314D/E
KPR#:1065 attenuation of 4000 cannot be specified for the Analog Output of VWD G1314D/E
KPR#:1103 G1365C/D Detectors not reporting wavelength scan summary
KPR#:1181 when solvent recycling for the RID is used the bottle filling still changes
KPR#:1213 Column Compartment G1316A/G1316B not available if it is part of cluster
KPR#:1227 CTC: Injection volume not displayed on sampler GUI
KPR#:1228 CTC: UI does not display correct plate
KPR#:1365 Solvents not available for selection in the pump timetable for a Preparative Pump
KPR#:1389 signal description for the RID differs between signals acquired with classic and RC.NET drivers
KPR#:1399 "Waste" or "Coulmn bypass" runs are causing injection counters to be incremented
KPR#:1411 the valve does not switch to by-pass position for the last injection when using overlapped injection
KPR#:1418 run cannot be stopped/aborted when the injector program is longer than the run time
KPR#:1421 LC RC.NET drivers: progress bar not updated during post-conditioning
KPR#:1429 No flow adjustment in case of temperature screening only campaigns
KPR#:1516 Modul of 1260 family in classic driver may be misinterpreted as member of 1100 family
KPR#:1521 incorrect firmware revision displayed for the ELSD
KPR#:1526 column switching valve: positions "Back-flushing on" and "Back-flushing off" are not kept
KPR#:1539 Wrong firmware revision displayed in Instrument Configuration dialog after firmware upgrade
KPR#:1560 TCC cluster cannot be unclustered in RC.Net configuration
KPR#:1596 Conditioning On cannot be switched off with FW B.06.30
KPR#:1719 Lamp required option in FLD method is not properly migrated
KPR#:1720 Cluster information can be overwritten from the offline session

Keyword: 1200 Control , Method Scouting Wizard

KPR#:1720 Cluster information can be overwritten from the offline session

Keyword: 35900 Control

KPR#:1570 All named Defined Events in Configuration Editor for ADC are rejected
KPR#:1623 35900E - Error The Current Event Name is the same for a special event
KPR#:1677 Cannot start two instruments using the two channels of one ADC at the same time
KPR#:1707 35900: Unable to set up Timed Events
KPR#:1721 View ACQ method from Data Analysis does not list acquisition parameters for the 35900 AD converter.
KPR#:1739 ADC can be non-responsive after long reprocessing
KPR#:1804 Queue method generated status “error” when using 35900E

Keyword: 5890 Control

KPR#:1047 5890: Data rate 10Hz used, Real Time Plot display is doubled

Keyword: 6850 Control

KPR#:707 6850 GC feature loss, such as Prep Run, when controlled by Chemstation
KPR#:1511 6850 instrument type does not show up on GLP report and ACAML file is incomplete
KPR#:1472 B.01.02 Lab Advisor is not compatible with ChemStation B.04.02 and higher

Keyword: 6850 Control , 6890 Control

KPR#:1472 B.01.02 Lab Advisor is not compatible with ChemStation B.04.02 and higher

Keyword: 6890 Control

KPR#:1472 B.01.02 Lab Advisor is not compatible with ChemStation B.04.02 and higher
KPR#:415 6890 Workstation Internal Software Error
KPR#:422 GC system crashes when view/instrument diagram active in Offline
KPR#:848 6890 FPD Classic driver is missing the "Air" and "Makeup" Actuals in Edit Parameters
KPR#:1167 IQ1.CFG file of 6890/6850 instrument corrupted after regional setting change
KPR#:1352 6890 RC.NET driver: instrument diagram not updated to show configuration
KPR#:1412 6890 RC.NET driver: instrument diagram not updated to show configuration
KPR#:1461 6890N with no tray or ALS is seeing GC Injector Front/Back/Dual as an injection source
KPR#:1464 Addition of new columns to the column catalog (database) is not possible after upgrade
KPR#:1684 6890 always opens to Configuration tab when opening Edit Agilent 6890 GC Parameters
KPR#:1784 6890 RC.NET: Edit a running Method by making the oven hold time longer and click ok, then the Sequence/Single run stops

Keyword: 68xx Driver

KPR#:16 Vial Missing Error Message
KPR#:18 If One Signal Needs to be Saved, it Must be Assigned as Signal 1
KPR#:20 Instrument Diagram Does Not Match Installed Column in Method
KPR#:22 In 68XX driver revision 5.02 - 6.11, it is not possible to Modify a Method During a Run to Extend the Run Time or Change the Oven Temp
KPR#:23 Info in Edit instrument parameters\Columns is incomplete
KPR#:31 Ignore missing vial option is not present in GC
KPR#:33 Instrument Setup graph has incorrect column legend
KPR#:38 ALS errors abort sequence; no Retry/Abort dialog box option offered with 68xx RC.NET Driver
KPR#:41 Method parameters from B.01.03 changed to defaults after upgrade to B0402 RC.net
KPR#:55 Opening 68xx RC.NET GC types result in 'FetchCPVar cannot talk to application'
KPR#:59 In 68XX Driver Version 5.02, it is not Possible to Start the 6890 RC.NET from the Front Panel Start Key
KPR#:66 CIS4 inlet is not recognized with 6890 GC RC.NET
KPR#:83 Only Fast Plunger Speed is available for PTV Solvent Vent multiple injections
KPR#:87 IQ1.CFG file of 6890/6850 instrument corrupted after regional setting change
KPR#:89 Incorrect injection volume shown in method report if PTV solvent vent is used
KPR#:91 B.04.03 DSP1 [52] Memory Leak may cause GC ChemStation with 68xx RC.Net driver to stop working
KPR#:92 Instrument Diagram Does Not Match Column 2's Inlet Configuration
KPR#:94 68xx Method Download Times Out
KPR#:95 "Method modified after loading" occurs when running a sequence (6890 RC.NET)
KPR#:98 GC Column Catalog File Cannot be Opened When Using the 68xx Driver Version 6.10
KPR#:99 Sequence continues while GC temperature is not ready
KPR#:100 A Method Can be Created Which Will Not Download to the Instrument and the Sequence Does Not Run
KPR#:101 GC Back Injector Not Present in Edit Method Screen
KPR#:102 Validation failed shown on left corner of Resolve Method screen
KPR#:103 Injector Panels in GC Edit Method Show as Uninstalled When an Injector is Installed.
KPR#:105 Plunger Speed is Not Saved with 6850 GC Methods
KPR#:106 Opening the GC method parameters to only look (no change made) and selecting OK to close stops the sequence or single run
KPR#:109 Method Contents Report Displays the Incorrect Configuration of Front and Back Detectors for 6890 GC
KPR#:113 Cannot Run a Packed GC Column with a 6890
KPR#:116 Pulsed Split/Splitless Injection Does Not Wait For Ready on a 6890.
KPR#:117 In 68XX GC Driver Version 6.01, 2 Injections are Made When Using the PTV
KPR#:119 Vial left in gripper; no message shown to alert user about the problem
KPR#:120 6850 vial numbers are not consistent with standard numbering system.
KPR#:122 Method Resolution Changes Oven Temperature Program
KPR#:123 Column info is missing with 6890
KPR#:124 Method Modification Flag is Set after Edit Method: Occurs on first connection or after upload from GC.
KPR#:128 Method Ddownload Failure Occurs Due to Column Calibration Limits
KPR#:129 Instrument actual value for COC inlet does not display correctly
KPR#:130 Instrument actual value for anode purge flow on an ECD does not display correctly
KPR#:134 Easy SamplePrep reset of one or any group of resources creates log entry: 'User reset all resources'
KPR#:136 Data Files do not Contain the Correct Signals if the Front Inlet is Connected to Back Detector

Keyword: 7890A Control

KPR#:911 Initial valve position set to ON before start when it should be OFF; Meth change
KPR#:914 7890A: ALS errors abort sequence; no Retry/Abort option offered
KPR#:985 7890A: Auto Start Macro fails -9999
KPR#:1049 7890A: Method modified after loading if run started from GC keyboard start butto
KPR#:1110 7890A Full report does not contain ALS module type information
KPR#:1117 Can Accept Missing Location Vial in Sequence Table
KPR#:1151 7890A: Signal data is not acquired if oven hold time is set to 0.0
KPR#:1169 7890A seq aborts part way through run: "AgGC7890Drv" already has ownership"
KPR#:1198 7890A does not show the vial number being injected on the sequence screen
KPR#:1239 7890A Runs cannot be started until the GC and injector are idle, view GC Status
KPR#:1255 7890A Parameter Mismatch error after upgrade
KPR#:1257 GCI1 did not start a run shown in instrument logbook
KPR#:1283 7890A Two inlets with one detector and one injector causes method resolution
KPR#:1329 ALS errors abort sequence; no Retry/Abort dialog box option offered
KPR#:1462 7890A with no tray will display the Sampling Diagram
KPR#:1463 7890A Extended Parameters enables Bar Code Reader section when BCR is not present
KPR#:1569 Sequence aborts if vial not found with Overlap injection enabled (7890A only)

Keyword: 78xx Driver

KPR#:5 Error Message when certain methodsare loaded onto an offline configured 7890.
KPR#:15 Shutdown events are not displayed on the software Status screen
KPR#:17 Barcode mismatch error
KPR#:26 Sample Prep Program with only a 7693A Back Injector does not save
KPR#:37 ALS Errors Abort Sequence; no Retry/Abort dialog box option offered
KPR#:54 Method edit: Must click twice with the mouse on each data field to change number
KPR#:67 ChemStation does not show "Hydrogen Safety Shutdown" in 7890A status
KPR#:75 7890A valve names added in the config screen but are not available in the method
KPR#:76 7820 method printout includes parameters and setpoints unavailable for PP inlet
KPR#:77 7820 method printout inserts negative number for Septum Purge Flow, invalid parameter
KPR#:80 If 7890 gets into an error status (flame off) this is NOT reported within the 7890 status window
KPR#:84 Read barcode just before injection and use barcode as sample name in report
KPR#:85 7890A: Column part number is not included in the method report
KPR#:90 Partial data collection is not available on the signals screen
KPR#:91 Need ability to do Digital switching for detector signals in Runtime events
KPR#:93 Read barcode just before injection and use barcode as the sample name in the report
KPR#:98 Park during sequence with Overlap causes unresponsiveness
KPR#:100 7890GC: inlet pressure unit inconsistency - method audit trail vs instrument setup
KPR#:103 RTL: New calculated pressure doesn’t update column 2 - 6 on current 7890A methods
KPR#:115 7890A: Shutdown events are not published to the software GC Status screen
KPR#:117 Upgrading B.01.03 to B.04.02 GC ChemStation: Addition of new columns to the column catalog (database) is not possible; error occurs
KPR#:118 Electrometer on/off not needed for FID or NPD
KPR#:124 Freeze Signal Value and Resume Signal Value missing from runtime events
KPR#:132 Error in flow setpoint upload when method has more than 100 events
KPR#:134 Running a sequence requires the arm from the tray, G4514A to be in the UN-PARKED position
KPR#:137 Extended Parameters does not disable the BCR when no hardware is present
KPR#:139 Switched and standard mode for septum purge not available on MMI
KPR#:140 Negative Split Splitless inlet Pressure values during Post Run Backflush
KPR#:154 Column compensation menu is available during the sequence
KPR#:166 Column: need to include Ramped and Constant pressure and flow modes as selection
KPR#:167 GC goes offline momentarily because of SOAP Exception
KPR#:170 No indication of inlet pressure shutdown in software status with 7890A
KPR#:174 GC Keypad Lock Behavior
KPR#:182 GC Instrument Status for Detectors
KPR#:190 FID Flame out; no feedback in software
KPR#:195 uECD and TCD report printout for makeup flows is wrong
KPR#:196 Control of PCM used as inlet EPC does not work in B.04.03 [52]
KPR#:200 GC continues when STOP on 7820 is pressed
KPR#:203 Open GC edit parameters and close it without changes; method modification flag is set
KPR#:204 7890A logbook shows 7693A turret, plunger errors as GCI1 did not start a run
KPR#:209 Unable to set equilibration time for LTM columns from Edit Parameters
KPR#:211 Changes made to 7890 method from GC instrument diagram result do not load.
KPR#:220 Modifying the Syringe Size When Using a 7890A GC
KPR#:223 Backflush icon is not displayed when the outlet of the column configuration is set as "Other".
KPR#:227 When running Backflush from ChemStation with segmented columns only the in-segment is taken into account in the calculation.
KPR#:228 The display of the parameter setting screen of the method setup is small.
KPR#:229 After editing the GC method and selecting ok - validation error message is displayed.
KPR#:230 7820 Back Injector Only Resets Injection Source to Manual
KPR#:238 PCM Inlet Heater Shutdown
KPR#:247 Multiposition valve resets to position # 1 between injections
KPR#:252 MMI in Split or Pulsed Split Mode does not allow editing of Total Flow value
KPR#:269 ALS Behavior When Aborting a Sequence
KPR#:277 Logging of Injection Tower Location
KPR#:282 Instrument Actuals Show "GC is Offline" Quickly at the Method or Sequence Start, then Returns Back Online and the Method Does Not Run
KPR#:348 B.01.01 driver on Multi-Technique ChemStation (MTCS) B.04.03.105 SP2 fails IQT: 76 Invalid files
KPR#:357 Inlet pressure setpoint displayed assuming all thermal zones are turned ON, results in confusing mismatch when heated zones are Off.
KPR#:358 IQT report failed on MT ChemStation B.04.03 SP2 with GC Driver B.01.01
KPR#:360 Method Editor for PP inlet & Packed Column incorrectly allows both flow and pressure setpoints to be entered
KPR#:1196 7890A: Shutdown events are not published to the software GC Status screen

Keyword: ACQ

KPR#:12 Time stamp errors in LC Chemstation & Chemstore, Win 2000 time format ignored.
KPR#:299 error "no string 8008" in sample information
KPR#:308 'Active signals" comment is chopped in MSD TIC title.
KPR#:375 Agilent Active Splitter will sometimes not start up correctly after installation
KPR#:448 Snapshot is not created if method or sequence name is of 40 characters long
KPR#:491 FIA runs with Dual Loop Autosampler are not reproducible
KPR#:492 Acquiring multi-signal data with low SIM Dwell times causes erroneous data.
KPR#:777 Main root path as data path in Preferences does not work for data acquisition
KPR#:1316 ChemStation switches to default path without warning if data path not available
KPR#:1321 sporadically the next run in a sequences will not start
KPR#:1564 Windows menu not responding after running ChemStation for long time
KPR#:1641 Not possible to modify data analysis parameters of method during a single run in the offline; cannot save
KPR#:1660 No special characters should be used for names of methods, data files or sequences
KPR#:1701 Terminal Service can close under high workload
KPR#:1732 Running dual tower sequence with all methods saved as Dual, get “Injector doesn’t match the sequence’s DUAL Injector”
KPR#:1742 Changes in sequence methods made during acquisition are not saved automatically
KPR#:1747 Queue Method vial range reflects range of loaded method, not the method browsed to
KPR#:1841 Run time for unsynchronized modules is shortened
KPR#:1842 Memory leak in RDPShell.exe may cause significant performance decrease on OpenLAB CDS ChemStation AICs
KPR#:1960 Chromatograms of manually stopped runs are shorter than expected
KPR#:1964 Data system uses the currently loaded method to validate the vial range in the Sequence table
KPR#:1528 blank runs are deleted from disk because of a setting in Method Scouting Wizard
KPR#:1763 In Sequence Parameters dialog a missing backslash of remote data path needs to be corrected.

Keyword: Audit Trail

KPR#:1122 report preview or printout from Report Layout does not trigger report history
KPR#:1133 deletion of compound group not tracked in method audit trail
KPR#:1749 Method Audit Trail does not include change of Injection source when HS/PAL is no longer configured
KPR#:1819 UIB II - set a timetable and control "Method Audit Trail"

Keyword: Batch

KPR#:1861 Cannot open batch - specified range parameter is bad

Keyword: CE Calibration

KPR#:263 CE system: Pressure are not applied correctly
KPR#:302 CE: Online plot does not adjust into negative not into y axis
KPR#:307 Not ready condition won't go away after applying external pressure
KPR#:536 CE: Partial Sequence initializes very slowly directly after loading a method
KPR#:682 CEMS configuration editor issue removing the MS part
KPR#:881 CE replenishment will stop sequence
KPR#:1015 Number format causes autostart macro error #16289 during CE ChemStation start

Keyword: CE Control

KPR#:1432 Method and Run Control not displayed correctly after reconfiguring the instrument from G1600 CE to G7100 CE
KPR#:1587 The VialTable check does not occur during the startup of the CE ChemSation
KPR#:1856 Device Driver Error with G7100 CE after update to B.04.03 SP2 [105]
KPR#:1664 CE G1600 instrument cannot be launched

Keyword: Calibration

KPR#:9 Calibrated compound found as uncalibrated one using library search report
KPR#:889 CE ChemStation: Update calibration level ignores area correction
KPR#:1089 Run a sequence with recalibration, only the first ISTD is updated
KPR#:1766 Calibration method printout does not print compound level's Heights when quantitation is based on height
KPR#:1793 Re-establish the old layout for calibration reports
KPR#:1799 Changing calibration table in Batch review generates an error
KPR#:1807 Calibration method printout does not print compound level heights when quantitation is based on height
KPR#:1809 C.01.04 HotFix03 : Amount units in calibration report printout is not updated

Keyword: ColumnComp Configuration

KPR#:22 TCC Cluster, TCC2 shows always valve position 1
KPR#:11 PumpValve-Cluster & TCC-Cluster halts sequence once methods change valve position

Keyword: ColumnComp Configuration , ColumnComp Driver , ColumnComp Status

KPR#:22 TCC Cluster, TCC2 shows always valve position 1

Keyword: ColumnComp Configuration , Pump Configuration

KPR#:11 PumpValve-Cluster & TCC-Cluster halts sequence once methods change valve position

Keyword: ColumnComp Driver

KPR#:22 TCC Cluster, TCC2 shows always valve position 1

Keyword: ColumnComp Status

KPR#:22 TCC Cluster, TCC2 shows always valve position 1

Keyword: Common Infrastructure

KPR#:18 High load on CAN may cause “Spectra runbuffer overflow” entries and a loss of spectra
KPR#:23 LC instrument remains offline
KPR#:25 Wrong Flow setting displayed when re-opening the Method User Interface

Keyword: Companion

KPR#:1200 Companion: Adding runs to run table is not possible while a sample is running
KPR#:1278 Companion: operator names cannot have spaces; invalid entry error
KPR#:1403 Companion: Adding runs to run table is not possible while a sample is running
KPR#:1474 Cannot see data generated by Companion in the ChemStation explorer view
KPR#:1609 Companion fails to run blank run for valved/ALS injections

Keyword: Config Editor

KPR#:1 Sequence and method path cannot be changed from the Configuration Editor
KPR#:275 LC Chemstation allows configuring a GC6890

Keyword: Custom Fields

KPR#:1344 XML import does not support Custom Fields
KPR#:1771 Custom Field content might get lost when a sequence is edited
KPR#:1789 Custom fields are not transferred to new result set
KPR#:1810 Missing Sample Custom fields in the report
KPR#:1837 Empty Custom Fields are not printed in Intelligent Report

Keyword: Custom Reports

KPR#:6 Add ability to insert JPG, GIF or BMP graphical file formats in Report Layout.
KPR#:208 Custom Reports General cal.Signals always reports uncalibrated peaks
KPR#:261 Excel area % report based on hparea00.xls not created when no peaks identified
KPR#:980 Relative Retention Time solution does not work for uncalibrated peaks
KPR#:1242 Response range from Signal Options not applied to custom reports

Keyword: DAD/MWD Driver

KPR#:21 Incomplete signal description in the online plot window
KPR#:10 G1315A/B do not show spectral data and G1321A/B show wrong time stamps for spectra

Keyword: DAD/MWD Driver , DAD/MWD Status

KPR#:21 Incomplete signal description in the online plot window

Keyword: DAD/MWD Driver , FLD Driver

KPR#:10 G1315A/B do not show spectral data and G1321A/B show wrong time stamps for spectra

Keyword: DAD/MWD Status

KPR#:21 Incomplete signal description in the online plot window

Keyword: Data Analysis

KPR#:15 Cannot resize chromatogram after you have resized it to a little box
KPR#:20 Chemstation Data Analysis Overlay function shows limited signals per window
KPR#:365 Multiplier difference if used in sequence table or calibration settings
KPR#:421 hpistd00.xls fails to produce ISTD report
KPR#:447 DA.M available for "Aquisition only methods" run in a sequence table
KPR#:493 Sequence Summary Reports do not work with Offline DA
KPR#:494 Running with Offline Data Analysis does not allow calibration .
KPR#:531 Signal Overlay toggle buttons work inverse
KPR#:555 error message "Not a range" when opening a data file with very long sample info
KPR#:721 sequence container is not loaded if Blank(s) in the sequence name
KPR#:745 Configured colors set in configuration editor not taken
KPR#:793 Calibration Table: From/To column not correctly updated
KPR#:846 Tic marks of fraction collector disappear after integration
KPR#:913 Autoscale doesn't work in GC Chemstation when loading next file
KPR#:972 data files cannot be loaded when the complete data path exceeds 140 characters
KPR#:1007 Certain chromatograms cannot be displayed in user scale
KPR#:1032 ChemStation explorer content may disappear
KPR#:1039 Additions to compound name do not show / print correctly
KPR#:1069 Data analysis autoscales incorrectly
KPR#:1113 error messages when switching tasks during reprocessing in Data Analysis view
KPR#:1191 Need to use different data analysis method for second signal, 3rd signal, etc
KPR#:1249 Cannot reprocess from Run Time Checklist
KPR#:1354 Chromatogram will rescale when switching between integration and calibration
KPR#:1361 Isoplot for FLD data shows wrong range for EM wavelength
KPR#:1375 impossible to load only one signal from all runs of current sequence and then overlay with runs from another sequence
KPR#:1467 Automatic GPC calculation might not be triggered on fast PCs
KPR#:1578 Reprocessing copy starting as a background window.
KPR#:1639 Data System will not "Autoscale" a TCD data file to the correct peak
KPR#:1651 Summed Peaks calculation error in the Summed Peaks Report
KPR#:1652 Y-axis labeled incorrectly when loading GC signals acquired with MSD ChemStation
KPR#:1654 ChemStation B.04.03 [54] will not "Autoscale" the TCD data file
KPR#:1706 Red X mark displays in data explorer of offline data analysis
KPR#:1724 Last report of a reprocessed sequence is not visible.
KPR#:1762 Error "An additional register must be added to the list of locked registers"
KPR#:1768 Baseline not displayed properly when using ChemStation AIC’s
KPR#:1796 Report template not found when reprocessing with a master method
KPR#:1813 Data analysis: Fractions are not displayed in UIB chromatogram
KPR#:1843 Snapshot runs cannot be integrated manually
KPR#:1857 Error message: "An additional register must be added to the list of locked registers".
KPR#:1727 User is not prompted to save manual integrations to file, when there are manual events in the method.
KPR#:1845 Garbage characters can appear in English LCMS reports
KPR#:1688 Preferences set in offline overwrite online Preferences and vice versa
KPR#:1717 Buttons for manual integration are not accessible, while they can be selected through the menu

Keyword: Data Analysis , Navigation Table

KPR#:1727 User is not prompted to save manual integrations to file, when there are manual events in the method.

Keyword: Data Analysis , Programming

KPR#:1845 Garbage characters can appear in English LCMS reports

Keyword: Documentation

KPR#:1575 HTML Help requires Internet Explorer revision 6.0.28.00.1106CO or higher
KPR#:1734 Understanding Your ChemStation manual needs more information about peak width calculations
KPR#:1783 G2613A 7683A injector firmware is incorrect in the Firmware guide

Keyword: ECM Integration/OpenLab Option

KPR#:585 wrong file extension for SSizip after navigating in the dialog for saving to ECM
KPR#:593 ChemStation reports with CyberPrinter limited to 30 characters as file name
KPR#:744 ECM->Save Data As changes default SSIZIP file name
KPR#:774 data review does not update the .acaml file
KPR#:966 CE .ACAML file: measured mobility and corrected area are missing
KPR#:1091 ChemStation Administration tool cannot be started right after installation
KPR#:1101 upload process to ECM checks for server name in case sensitive way
KPR#:1102 user without corresponding privileges can save report template
KPR#:1107 user without privileges can preview and print reports in Report Layout view
KPR#:1128 incomplete view initialization when unlocking ChemStation
KPR#:1136 "System out of memory" exception on uploading large sequence containers to ECM
KPR#:1156 ECM Operator in case of data modification during acquisition and forced upload
KPR#:1204 ECM path dropdown box does not support tokens
KPR#:1210 OpenLAB Intelligence report can't be created for single runs from ChemStation UI
KPR#:1212 OpenLAB Option: Difficulties to lock the ChemStation during reprocessing
KPR#:1215 Problems after moving items from ChemStation to a different LCDF path in ECM
KPR#:1235 upgrade installation resets the settings in the Administration Tool
KPR#:1301 ChemStation instrument not responding during upload of large data sets to ECM
KPR#:1452 report history may display more peaks than the actual report
KPR#:1453 chromatogram data not included in the ACAML file when a sequence is acquired in "Acquisition only" mode
KPR#:1458 incorrect injection volume in the .ACAML file when using injector program
KPR#:1479 there is no possibility to process items in the queue that are not related to the one that halts the queue
KPR#:1487 there is no indication in the ECM Logon dialog whether an account was disabled
KPR#:1496 ECM Audit Trail contain a large number of audit trail entries for each file e.g. inside a sequence container
KPR#:1523 user privileges not applied when logging on to ECM in ChemStation
KPR#:1525 message about failed upload to ECM sometimes not displayed
KPR#:1546 ECM related information missing on report for interactive reports created while sequence is still running
KPR#:1592 container change flag is cleared after rejecting automatic upload to ECM
KPR#:1599 Startup time of ChemStation is long when there are many items in the OpenLAB Option spooler queue
KPR#:1611 Path definition in OpenLab Control Panel is not used in ChemStation
KPR#:1659 The storage path for files in ECM is user-specific
KPR#:1672 it is not possible to remove AIC from networked workstation
KPR#:1714 ChemStore legacy data doesn't get reprocessed automatically
KPR#:1753 Wrong error message when downloading a method from ECM
KPR#:1806 Update methods from ECM dialog locks up
KPR#:1818 Submitting multiple sequences to queue, the User token in upload path is resolved to current user - not to submit user
KPR#:1833 In Sequence Parameters dialog a missing backslash of remote data path needs to be corrected.
KPR#:1545 OpenLAB Option: data cleanup during shut down ignores pending .PDF reports
KPR#:1635 Using the Abort action will leave the system in an undefined state
KPR#:1763 In Sequence Parameters dialog a missing backslash of remote data path needs to be corrected.

Keyword: Easy Sequence

KPR#:1568 HeadSpace does not get number of samples from modified .S sequence originally run from Queue

Keyword: FLD Driver

KPR#:10 G1315A/B do not show spectral data and G1321A/B show wrong time stamps for spectra

Keyword: GC ACQ

KPR#:667 Displaying method in control module prevents other meth download during seq
KPR#:1184 Offline crash requires reboot of PC
KPR#:1277 6850/6890 logbook does not advise of invalid inj volume overrides from seq table
KPR#:1423 Low Thermal Mass (LTM) logging should be in Seconds and not Minutes
KPR#:1459 ChemStation displays -1.0 during CTC cycle process pre and post run
KPR#:1460 When look-ahead vial is not found in a sequence using overlap, the currently running sample and sequence will abort
KPR#:1608 FetchCPVar Cannot Talk to Application Error
KPR#:1628 FetchCPVar Cannot Talk to Application Error
KPR#:1630 Column compensation cannot be started from the Data System with 68xx RC.NET
KPR#:1638 G1888A - Handshake Abort - Vial Status does not update
KPR#:1683 OpenLab CDS, C.01.02, 7820A run continues when STOP on 7820A is pressed
KPR#:1700 7890A stops run, ChemStation keeps going; GC Connection state is MONITOR in Status
KPR#:1759 Capacity factor (k') is not calculated; column information not printed in Performance report

Keyword: GC Analysis

KPR#:1741 Self-assembled result sets do not have full functionality for GC data
KPR#:1825 Customized GC ChemStation validation may fail

Keyword: GC Autosampler

KPR#:1738 Unclear error message: Undefined symbol: License$

Keyword: Help

KPR#:549 Selecting RTL Help Contents brings up ChemStation Help not RTL Help
KPR#:1105 Help for the Purification Software can not be displayed on Windows Vista
KPR#:1515 GPC help does not open on Win7 32bit
KPR#:1613 Help entry links from the logbook are sometimes unrelated

Keyword: Help , Logbook

KPR#:1613 Help entry links from the logbook are sometimes unrelated

Keyword: ISOPlot

KPR#:325 Isoabsorbance and 3D plots not available in data acquired with two DADs

Keyword: Initialization

KPR#:33 Opening Reprocessing copy opens also C:\WINNT\System32\CMD.exe
KPR#:59 unexpected information box when initializing Dual Loop Sampler
KPR#:289 ChemStation does not launch when two MWD detectors are configured
KPR#:294 Problems with initialising the 1100 instrument when a DAD G1315C is present
KPR#:372 ChemStation startup failure in case of printer name exceeding 92 characters
KPR#:1345 CE: macro error in instrument logbook after startup without modules
KPR#:1488 configuration of 1120 Compact LC lost after upgrade to B.04.02 DSP3
KPR#:1618 Sporadically launch of an online session will not proceed
KPR#:1664 CE G1600 instrument cannot be launched

Keyword: Initialization , CE Control

KPR#:1664 CE G1600 instrument cannot be launched

Keyword: Installation

KPR#:18 Installed two A/D licences, one instrument appears
KPR#:327 IQ fails after upgrade to B.01.03 if LCMS patches are previously installed.
KPR#:377 Multimode Ion Source Report Will Sometimes Not Print Out
KPR#:505 Retention Time Locking B.01.02 SW will not install on GC Chem B.02.01
KPR#:554 uninstallation of B.02.01 SR1 (upgrade installation from B.xx.xx)
KPR#:565 IQ fails after upgrade of CE/MS ChemStation B.01.03 to B.02.01 SR1
KPR#:578 Upgrade of G2730BA LC/MS Data Analysis only from B.01.01 fails
KPR#:582 duplicate Start Menu entries after upgrade of 2D/3D Data Analysis only
KPR#:591 problems with CE/MS upgrade installations
KPR#:702 GPC software does not work if installed on a path containing a blank
KPR#:806 CE IQ is failing after G2201BA CEMS addon uninstallation
KPR#:820 IQ fails after an upgrade to B.03.01 (LC 3D ChemStation)
KPR#:865 SR2 for B.02.01 does not update Help -> About for Config Editor and IQ tool
KPR#:899 With Chinese ChemStation B.03.01 SR1 IQT fails for G2090BA, G2190BA, and G2730BA
KPR#:1004 Chinese ChemStation: IQ fails after upgrade from B.03.01 to B.03.02
KPR#:1097 system files may appear as different in the IQT report
KPR#:1098 Cancelling the installation does not rename the ChemStation backup folder
KPR#:1124 ChemStation SR Entries in Add/Remove Programs after upgrade installation
KPR#:1219 B.04.01SP1 upgrade installation removes icons of add-on products from Start Menu
KPR#:1236 Uninstallation of ChemStation does not detect addons
KPR#:1269 Could not install ChemStation after removing previous ChemStation Installation
KPR#:1381 ChemStation B.04.02 on bundle computers cannot be upgraded to DSP1
KPR#:1404 Installing B.04.02 sometimes corrupts the Add/Remove programs list
KPR#:1431 after upgrade from ChemStation B.01.03, screen of UV/Vis ChemStation is displayed during startup
KPR#:1445 Upgrade Installation fails after changing the installation path
KPR#:1512 Configuration Assistant hangs when another controller is connected to the instrument
KPR#:1589 missing link and no automatic installation of the localized readme.txt of the CDS ed.
KPR#:1627 AIC ports not opened for 7890A acquisition
KPR#:1646 Ugrade to B.04.02 SP1 Hotfix 2, the preference setting "integrate after load" is lost in some instances

Keyword: Instrument Control

KPR#:90 Methods Must be Stored on the C Drive

Keyword: Integration

KPR#:298 manual integration not displayed when separate zooming is enabled
KPR#:413 Height-Reject is not taken in account during manual integration
KPR#:690 Reporting of negative peaks resulting from Area Summing
KPR#:694 Integration events values not saved by edit entire method
KPR#:981 Integration unable to handle complex chromatogram for area sum integration event
KPR#:1010 Reintegrate "all signals" with Int. Events open only applied for one signal
KPR#:1050 Batch.M does not display special area annotation for manually integrated peaks
KPR#:1121 integration results of manually split peaks may differ from results before split
KPR#:1123 riders found using new exponential baseline mode can not be deleted manually
KPR#:1252 timed area reject values ignored by manual integration
KPR#:1369 timed area reject values are ignored by manual integration
KPR#:1471 Integration unable to handle complex chromatogram for area summation
KPR#:1534 User is not asked to save manual integration events when manual events are stored in the method
KPR#:1607 Manual integration can cause unexpected results
KPR#:1642 Data lost when using area sum integration event, must have 0.06 minute space between groups
KPR#:1718 Some peaks in a chromatogram cannot be manually deleted
KPR#:1744 Misleading display of tangent peak width
KPR#:1760 Last Result Mode may not reflect interactive changes of integration events
KPR#:1777 Manual deletion of skimmed peak does not work
KPR#:1800 Timed integration event "Height Reject" cannot be configured.
KPR#:1838 GC compound peaks might be labelled as solvent peaks

Keyword: Localization (Japanese)

KPR#:962 impossible to input Japanese Kanji in Name Pattern field on Preferences dialog
KPR#:967 Japanese ChemStation: VWD Dark Current test fails
KPR#:1115 msupdate.exe cannot be executed on Japanese Windows Vista
KPR#:1668 Japanese characters from saved pdf report are garbled when copied and pasted to another application

Keyword: Logbook

KPR#:1613 Help entry links from the logbook are sometimes unrelated
KPR#:557 DDE Comm Failure when starting 6890 with G1888 HeadSpace
KPR#:803 Only 20000 lines are kept in the sequence log
KPR#:815 First run of 7890A always generates error in Logbook: undefined symbol, 41276
KPR#:1405 column temperature and pressure not in the logbook when using RC.NET drivers for LC
KPR#:1547 ChemLaunch: ChemStation sequence logbook and instrument logbook are not accessible
KPR#:1637 'Method not downloaded to device' message when PAL is present

Keyword: MSD Analysis

KPR#:4 Error "Identifier (MSO_PPwidth) is illegal or variable can't be manipulated"
KPR#:103 Cannot install G1043A NIST Library Search Program on B.01.01 LC/MSD ChemStation
KPR#:124 Data Browser rev. A.01.01 not supported with rev. B.01.01 LC/MSD ChemStation
KPR#:125 G2720BA Bioanalysis SW not available at release of rev B.01.01 LC/MSD ChemStati
KPR#:267 Batch review, no manual integration id smoothing is selected in signal details
KPR#:310 Sample Purity affects integration events settings, sets method change flag
KPR#:314 TIC report displays only one MS parameter when in FIA mode
KPR#:1665 Deconvolution tools are not available for LC/MS
KPR#:2125 Peak Performance calculations are off when data points are not equidistant
KPR#:1616 Shortcut to ChemStation Real-Time Display not included in OpenLAB CDS ChemStation Edition program group

Keyword: MSD Analyst

KPR#:312 .wiff file cannot be opened in Analyst if the method has a Post time set .
KPR#:313 Analyst does not launch automatically if root directory is not default one.
KPR#:319 Analyst conversion log file shows warning that CRC doesn't match

Keyword: MSD Control

KPR#:14 Get application error in DLLHOST.EXE when setting up for running Multiple FIA
KPR#:123 Easy Access rev. A.03.00 not supported with rev. B.01.01 LC/MSD ChemStation
KPR#:309 Abundance Values missing from Lens Ramps
KPR#:318 Display of Time Delay is incorrect for MS acquisition while SIM on Target Mass.
KPR#:320 G2730BA Standalone DA displays Sample Purity Options dialog.
KPR#:1437 ChemStation with CTC sampler hangs up when stopping or aborting a sequence
KPR#:1675 Automated Delay Calibration of the MS signal for Fraction Collection is not supported in the RC.Net environment
KPR#:1686 MSD Tune View will awlays load ATUNES.TUN if tune file loading is cancelled
KPR#:1730 LC/MS may remain in a run state after Method/Sequence termination due to an HPLC hardware error

Keyword: Method

KPR#:10 AM/PM in time for entries in Method History, also with 24 hour time format
KPR#:23 Pressure unit is not correct on CE ChemStation method printout
KPR#:30 1050 VWD method printout shows too many digits for the Peak Width setting
KPR#:114 During Edit Entire Method, two dialog boxes come up simultaneously
KPR#:697 Major error at line 433 in file X:\Astxdrivers\iq\idd\src\ui\ssl1.c
KPR#:1202 6850 Workstation Internal SW error occurred when configuring a column in 6890
KPR#:1343 "Error occurred during loading method" after rejecting method resolution
KPR#:1353 GC Offline Data Analyisis checks for ALS location when loading method
KPR#:1466 different order of instrument parameters in method printout with classic and RC.NET LC drivers
KPR#:1469 Misleading parameter mismatch message in Data Analysis during data review
KPR#:1473 CTC portion of method printout does not include overlap settings
KPR#:1490 method for Compact LC is marked as changed after loading
KPR#:1517 "Method changed flag" set after silent LC method update
KPR#:1558 Changing trays in Well-Plate Samplers does not trigger LC method resolution
KPR#:1598 Update Master Method does not update the GPC settings
KPR#:1624 Undefined symbol: PrDARep error displayed when selecting Export e-Method
KPR#:1643 Open GC edit parameters and close it without changes; method modification flag is set
KPR#:1650 Headspace or PAL Sampler sequence with methods saved to a location other than C:\ does not run
KPR#:1663 No information around handling for special characters
KPR#:1694 Method marked Dirty on initial "Specify Report ..." with DEF_GC.M
KPR#:1710 Cannot transfer an English method to a Japanese or Chinese ChemStation and vice versa
KPR#:1748 Add/Removal of 7697 HS from 7890 does not show a change occurred; not displayed in Method Load options; method not shown as modified
KPR#:1750 Cannot save offline method if configuration is different: 'Method is not consistent with the configuration'
KPR#:1765 "Chemmain has encountered a problem and needs to close" when selecting back/dual inj position for GC manual inj
KPR#:1802 C.01.03 upgraded to C.01.04: 'Edit Entire Method' not working
KPR#:2021 ACQ.txt file contains Column(s) information that does not match actual column used and leads to confusion
KPR#:1621 sequence method of additional sequence lines may be overwritten by another method

Keyword: Method , SEQ

KPR#:1621 sequence method of additional sequence lines may be overwritten by another method

Keyword: Method Scouting Wizard

KPR#:1720 Cluster information can be overwritten from the offline session
KPR#:6 Memory Consumption
KPR#:7 Memory Problem when clicking online help
KPR#:8 Pressure spikes seen when switching columns
KPR#:9 Error message when starting Method Scouting wizard about not available paths
KPR#:1333 Method scouting sequence does not start due to missing methods
KPR#:1482 Misleading UI for equalibration and column storage solvent flows
KPR#:1483 Error message when generating a printout of the campaign
KPR#:1484 Unexpected program termination while reviewing an existing campaign
KPR#:1555 Option to Change Vial after n injections might not work in a sequence
KPR#:1556 Injection counters on tagged columns do not get updated
KPR#:1561 Sample info for blank runs might not be accurate
KPR#:1528 blank runs are deleted from disk because of a setting in Method Scouting Wizard

Keyword: Navigation Pane

KPR#:719 Performance problem if many data files to be shown in Navigation Table

Keyword: Navigation Table

KPR#:1727 User is not prompted to save manual integrations to file, when there are manual events in the method.
KPR#:836 Navigation table cannot display this date time format 20-03-2007 11:41:22
KPR#:1752 Changing the sample type in a sequence with cyclic calibration corrupts the sequence structure

Keyword: Output

KPR#:1612 Printing fails if printer name exceeds 100 characters

Keyword: Peak Purity

KPR#:7 A09.03 Peak Purity calculation
KPR#:453 not all decimals displayed for the Volume in printout of Fraction Details
KPR#:784 Purify: Only the study creator and administrators can access a study
KPR#:977 impure peak reported as pure under special conditions

Keyword: Programming

KPR#:1845 Garbage characters can appear in English LCMS reports
KPR#:171 Uni code problem with scheduler
KPR#:1617 AIC can experience communication loss if Application Experience service is running
KPR#:1755 The command "macro" does not list *.mac files
KPR#:1761 The command "macro " cannot be used to select *.mac files
KPR#:1831 Scheduler does not work on an AIC

Keyword: Pump Configuration

KPR#:11 PumpValve-Cluster & TCC-Cluster halts sequence once methods change valve position
KPR#:27 Misrepresentation of Bottlefillings in Dashboad of PumpValveCluster
KPR#:32 Cannot Check “Pump and solvent selection valve installed” Box for Flex Cube if Once Clear it

Keyword: Pump Driver

KPR#:24 Flow unit in Online Plot for Nano pump is incorrect.
KPR#:43 Memory leak in pump method dialog may cause performance drop

Keyword: RTL

KPR#:1392 Retention Time Locking: can only use kPa unit

Keyword: Reports

KPR#:21 spectra options are not printed correctly
KPR#:60 prefix and counter are not reported in hypersequence printout
KPR#:75 Study Run Summary Report: WPS: Tray description is missing
KPR#:81 Instrument curves printed twice, when set in "Sig. Details" and "inst.curves"
KPR#:82 Report: wrong behaviour in fract.table when injec.prog. longer than runtime
KPR#:116 time stamp issues for "inj. time" and "last changed time" for Rev.A Data
KPR#:164 Time Ranges not applied correctly in short report
KPR#:238 after manual integration and peak splitting RT and area counts double
KPR#:240 "Print all Windows" function is not printing correctly
KPR#:281 print to file: no csv file generated using performance and noise report style
KPR#:283 No report shown after method run
KPR#:285 XLS Performance and Noise Rep. : drift given in mAU/min
KPR#:315 Long FIA runs does not list all the injections in the report.
KPR#:316 No report due to "Quantification out of memory" command line error for FIA run.
KPR#:328 in the method printout two DADs have the same header
KPR#:349 "Use Multiplier and Dilution Factor with ISTDs" displayed in all reports
KPR#:373 Printing problems: black bars on the report
KPR#:420 Batch Report: "justify" for alignment is not taken in report/preview
KPR#:449 Group Summary report missing in CSV reporting
KPR#:450 Batch Report: duplicated results for multiple signals in Cal table
KPR#:458 Wrong unit printed on Delay Calibration Reprot
KPR#:459 The use of the manual injector not reported in method report
KPR#:464 page numbers on diagnostic reports are cut of on print out
KPR#:490 Chromatogram might not printed like defined in Graphics
KPR#:533 number of decimals for Capillary and Nano Pump flow in method printout
KPR#:590 Margins are used differently for the Print out of ChemStation Windows Printing
KPR#:722 Path naming on Standard Reports and Ex. Perf. Report not giving ECM info
KPR#:748 Report Layout: Footer print date earlier than last change date for calibrations
KPR#:755 7683 autosampler appears as 7673 on the ChemStation GLP report & meth print
KPR#:776 Report including Calibration Curves displays usage of height instead of area
KPR#:783 problems with chromatogram time and response axes in customized reports
KPR#:811 A report cannot be printed if you have overlaid signals
KPR#:812 7673 AutoSampler is printed instead of HeadSpace for Run Info in ChemStore
KPR#:864 Sequence Summary report does not include peaks that are grouped
KPR#:895 With HP LJ 4250 selection of output orientation does not work
KPR#:897 Not found peaks reported different in different report styles
KPR#:915 7890A Report heading does not include Injection Volume; always 'External'
KPR#:942 additional column "ISTD used" has no header in ISTD report of CE ChemStation
KPR#:949 wrong compound numbering in Extended Performance Report after removing compounds
KPR#:953 Japanese/Chinese CS: garbage characters in .DIF output of sequence summary
KPR#:996 inconsistent results in statistics report
KPR#:1011 ChemStation does not report resolution as defined in European Pharmacopoeia
KPR#:1108 6890N Full report displays 7683 ALS incorrectly as 7673
KPR#:1109 ChemStation unable to print to screen; Failure at end of run with Vista SP1
KPR#:1302 problem with page numbering in a long sequence summary report
KPR#:1305 Group sum results are not exported to the result.xml
KPR#:1348 "View Method" does not report sample related custom fields
KPR#:1355 Grouped calculations/sums will only work for reports using calibration curves
KPR#:1435 Sample Report is truncating long barcodes to 16 characters
KPR#:1440 acquisition parameters missing in the Method section of the sequence summary report when Unique Folder Creation is switched off
KPR#:1509 Paper Source selection is not kept
KPR#:1531 .pdf report misaligned when default font for the report is missing
KPR#:1563 problem when printing more than 8 overlaid chromatograms via Print Selected Window
KPR#:1572 Batch mode does not allow usage of intelligent reports
KPR#:1579 Report Templates newly added to a Result Set do not appear in the list of available templates
KPR#:1582 Mismatch in drawing of peak performance between Classic Report and Intelligent Report
KPR#:1619 Intelligent Reports do not contain ECM specific information in Review mode
KPR#:1634 B.04.03 DSP1 [54] Data Analysis, Graphics, response range does not work
KPR#:1661 USP tailing factor can be reported incorrectly with a value <0.
KPR#:1669 ACAML: GC injection volume not correctly given; it is showing more significant figures
KPR#:1673 CSV, DIF, and EMF files are not generated for some Classic report styles
KPR#:1679 sample name not reported with Intelligent Reporting in non-result set data that have been acquired prior to C.01.01
KPR#:1692 Date format is changed in sequence summary report from month/day/year to day/month/year
KPR#:1703 ChemMain.exe can crash when a long file path is used
KPR#:1705 Chinese/Japanese characters cannot be searched in the Report Viewer
KPR#:1711 The legend for calibration curves does not react on the calculation type
KPR#:1716 Report information such as chromatogram and results are truncated or cut off when saving to htm
KPR#:1722 Tangent peak width not correctly evaluated.
KPR#:1733 Mass- Based Purification (Fraction Collection) report missing information & shows inaccurate Fraction Tick marks (RC.NET only)
KPR#:1751 eSignature data file privilege is missing from the ChemStation lab manager, analyst, and operator roles
KPR#:1754 The structure of the reports to file has changed
KPR#:1756 CP3: Number format error in: %d when printing report to screen in Data Analysis
KPR#:1757 Error 41265 occurred at end of run; Number format error in: %d shown in logbook
KPR#:1775 Preview of classic reports fails with a macro error. 'Number Format error' in Sequence log file.
KPR#:1776 Chromatogram in On-Screen Classic report is not displayed properly
KPR#:1778 'Number Format error' in Sequence log file after printing report to screen
KPR#:1780 Sequence summary report sorts the data by injection time
KPR#:1786 A Sequence Summary Report after Partial Sequence reports all the runs of the full sequence
KPR#:1791 Macro error occurs (Parameter 2: Table not found) when printing a calibration table
KPR#:1792 LCMS specific report style options are missing from the Report dialog (Classic Reports)
KPR#:1801 C.01.03: XML results: The 'ESTD %' and 'ISTD %' result types in the Quant Calc node are incorrectly 'ESTD' and 'ISTD'
KPR#:1803 Acquisition method name is not displayed in an intelligent report
KPR#:1820 Missing Report Style Options for LCMS and LCMS Qualitative
KPR#:1835 Calibration data modification time stamp is set-off by 12 hours
KPR#:1839 File corruption may cause sequence runs appearing as single runs
KPR#:1974 Cannot change the Report Name for the Signal in the Classic Sequence Summary Report
KPR#:2119 Single Peak's Peak area is different from Total area for classical built in report
KPR#:2152 Classic Report area% calculation can provide incorrect results
KPR#:1837 Empty Custom Fields are not printed in Intelligent Report
KPR#:1545 OpenLAB Option: data cleanup during shut down ignores pending .PDF reports
KPR#:2125 Peak Performance calculations are off when data points are not equidistant
KPR#:1529 for very long sequence summary reports, error 41066 may occur

Keyword: Reports , Custom Fields

KPR#:1837 Empty Custom Fields are not printed in Intelligent Report

Keyword: Reports , ECM Integration/OpenLab Option

KPR#:1545 OpenLAB Option: data cleanup during shut down ignores pending .PDF reports

Keyword: Reports , MSD Analysis

KPR#:2125 Peak Performance calculations are off when data points are not equidistant

Keyword: Reports , SEQ

KPR#:1529 for very long sequence summary reports, error 41066 may occur

Keyword: Run Control

KPR#:293 ADC: "Location" field in "Sample Info" goes blank after first method run.
KPR#:841 Headspace instr will fail to start if HeadSpace is used as the injection source
KPR#:1851 Unexpected shifts in the Online Plot
KPR#:1635 Using the Abort action will leave the system in an undefined state

Keyword: Run Control , ECM Integration/OpenLab Option

KPR#:1635 Using the Abort action will leave the system in an undefined state

Keyword: SEQ

KPR#:1621 sequence method of additional sequence lines may be overwritten by another method
KPR#:1529 for very long sequence summary reports, error 41066 may occur
KPR#:54 Printout of Partial Sequence table misses essential information
KPR#:154 The data file name in a sequence summary compound report is limited to 8 charact
KPR#:241 No divisor available for samples in the sequence table
KPR#:259 sample name of a run changed when reprocessing parts of a sequence
KPR#:274 performance problem when many sequences and methods are present
KPR#:300 changing a plate in hypersequence table during leads to an error message
KPR#:356 Sample amount ignored for blank runs when entered from sequence table
KPR#:480 Method Name field blank in sequence table (in Data Analysis)
KPR#:778 Change of sample type during sequence acquisition is ignored
KPR#:780 Default hypersequence Def_LC.hyp can be overwritten
KPR#:813 Front injector is not installed but it is still available in the sequence table
KPR#:823 Sequence stops if vial number is 0 on an 1100/1200 system without error message
KPR#:927 Filldown wizard for CTC Increment Directions mixes up row/column directions
KPR#:938 Problems running more than 422 sequence lines with CTC sampler
KPR#:941 Online session closes when copy/paste is used to build seq table
KPR#:973 Sample location not displayed correctly in Data Analysis with high plate number
KPR#:1317 Mismatch for sequence completed time stamp in sequence and instrument logbook
KPR#:1322 sporadic ChemStation crashes after aborting a sequence
KPR#:1414 Purify: error message at the end of study
KPR#:1441 ChemStation crashes when trying to use a method containing an ' in the name in the sequence table
KPR#:1442 an error may occur when stopping a sequence immeadiately after start
KPR#:1470 ACQNOTREADYWAIT time cannot be changed in the user interface, but only via the command line
KPR#:1486 not possible to create an interactive report during post-time
KPR#:1501 wrong data file naming after missing vial with Prefix/Counter naming
KPR#:1514 The path to a data file has a limited length
KPR#:1541 sequence template may be marked as changed after modifying the sequence file in a sequence container
KPR#:1542 Sequence table ignores the 40 characters limit for file names
KPR#:1543 sequence data set shown as "in progress" although the sequence is longer acquiring
KPR#:1552 Sequence is marked as running although it is finished
KPR#:1554 Sequence reprocessing with methods from old revision fails
KPR#:1571 Missing Vial during sequences causes CTC ChemStation to hang
KPR#:1604 HeadSpace sequence method will not load when it follows a Valve sequence
KPR#:1636 Headspace or PAL Sampler sequence with methods saved to a location other than C:\ does not run
KPR#:1648 Sequence parameter subdirectory overwrites sample info parameters during run
KPR#:1687 Missing ‘Reprocessing Only’ in the Dropdown List for Unique Folder Creation OFF
KPR#:1708 B.04.03 DSP1 [54] Partial Sequence Acquisition Does Not Work with Headspace with the Back Sequence Table
KPR#:1712 Opening the front sequence table, click on a cell, make no changes, and select OK causes sequence to stop with 7697A Headspace Sampler
KPR#:1713 Opening the front sequence table, click on a cell, make no changes, and select OK causes sequence to stop with 7697A Headspace Sampler
KPR#:1725 Sample statistics are not done, when the first compond in the calibration table is not detected.
KPR#:1728 Pausing and resuming a sequence can change the data path.
KPR#:1729 Headspace or PAL Sampler sequence with methods saved to a location other than C does not run
KPR#:1735 Partial sequence run with methods saved to a location other than C:\ doesn’t run with headspace and PAL Samplers
KPR#:1736 Partial sequence with methods saved to a location other than C: does not run with headspace and PAL Samplers
KPR#:1737 Partial sequence with methods saved to a location other than on C does not run with headspace and PAL Samplers
KPR#:1767 GC: sequence does not continue if there is a missing vial, uploads data to ECM and goes to next sequence
KPR#:1787 78xx: Sequence stops when pushing the GC STOP key during sequence
KPR#:1788 Custom field window not prompted for Back injector on first run of the sequence
KPR#:1798 Sequence Reprocessing: Not possible to stop a sequence that is reprocessing
KPR#:1805 Sequence Import Mapping is missing LIMS ID columns
KPR#:1822 Sequence parameters: Changes to Fraction start location ignored
KPR#:1824 After upgrade, Sequence modified flag is set even if no changes are made before reprocessing
KPR#:1830 'Number Format error' in Sequence log file after reprocessing
KPR#:1870 Well Plate locations are not accepted in offline sequences
KPR#:2165 Partial sequence does not support run-to-run relations
KPR#:1528 blank runs are deleted from disk because of a setting in Method Scouting Wizard
KPR#:1763 In Sequence Parameters dialog a missing backslash of remote data path needs to be corrected.

Keyword: SEQ , ACQ , Method Scouting Wizard

KPR#:1528 blank runs are deleted from disk because of a setting in Method Scouting Wizard

Keyword: Sample Overlap

KPR#:808 Overlapped injections omits run when using the same vials for front and back inj

Keyword: Sampler Configuration

KPR#:9 Control of Tray illumination missing for new G1329A

Keyword: Sampler Configuration , Sampler Status

KPR#:9 Control of Tray illumination missing for new G1329A

Keyword: Sampler Driver

KPR#:16 Control of tray illumination missing for G1329A/B & G4303A in Japanese and Chinese ChemStation
KPR#:19 Injection valve cleaning, entering new values does not work

Keyword: Sampler Driver , Sampler Method

KPR#:19 Injection valve cleaning, entering new values does not work

Keyword: Sampler Method

KPR#:19 Injection valve cleaning, entering new values does not work
KPR#:30 Injection Volume not shown when loading a method (Inactive)
KPR#:31 ICF A.01.04 - No method download, if method contains pretreatment/injector program steps.
KPR#:33 Dua Loop Sampler: ACQ method shows wrong loop with overlap injection

Keyword: Sampler Status

KPR#:9 Control of Tray illumination missing for new G1329A

Keyword: Spectra Analysis

KPR#:920 Apex spectra not correctly reported
KPR#:1036 unexpected question whether user wants to save spectra library with the method
KPR#:1323 Issues with scaling of online plot for DAD G4212A
KPR#:1790 Mass spectra drawn with strange shapes
KPR#:1616 Shortcut to ChemStation Real-Time Display not included in OpenLAB CDS ChemStation Edition program group

Keyword: User Interface

KPR#:13 Fraction collection module error message given at different Fraction Collector
KPR#:44 Signal Task: Time reference lines only visible with 256 colors on Compaq bundle
KPR#:62 Operator field in the Change access level dialog box retains only 29 characters
KPR#:68 instrument remains in running status after a diagnose test
KPR#:69 Fraction time table entries corrected by the biggest delay time
KPR#:74 "EMPV Cleaning Procedure" displays misleading status
KPR#:76 Inconsistent update of peak detectors table in Set Up Fraction Collector
KPR#:95 Fraction Preview: Shifted marker in Preview
KPR#:121 Datafile name in File information not updated for overlayed datafiles
KPR#:126 Hardware related zooming issue
KPR#:232 Using "Print window" is not clear what is the active window to print
KPR#:234 Minimize Logbook option is not available
KPR#:239 "switch off pump and lamp" question is coming even if alreay switched off
KPR#:286 Switching between OQ/PV to Data Anaylsis view impact the fraction table GUI
KPR#:322 in online plot it is difficult to differentiate between two DAD detectors
KPR#:446 MultiMode Source is not listed as a possible detector for the OQ/PV
KPR#:455 Recovery Mode not updated in Instrument Actuals GUI
KPR#:462 Incorrect status message of Chip Cube in case of lost synchronization
KPR#:466 Manual injector use is not present in User Interface
KPR#:486 Sample info desciption for OQPV Fraction Collector tests contains symbols
KPR#:496 System.NullReferenceException error may occur in ChemStation
KPR#:501 toolbars can only be configured when displayed in separate window
KPR#:517 option to create folders from Preferences/Paths only available in Windows 2000
KPR#:693 wrong error message: pressure sensor not connected
KPR#:723 pressure signal plot for the PrepPump is missing in Online Plot
KPR#:731 Error Fetching CP Variable observed sometimes when starting the chemstation
KPR#:809 Splitless Mode - GC displays 'Not Ready" - Chemstation displays "Ready"
KPR#:1045 Function keys not displayed on screen
KPR#:1046 Initial Screen Window Size is not kept
KPR#:1125 network datapath not available in ChemStation Explorer after network outage
KPR#:1194 HeadSpace software error box is not shown until the HeadSpace SW has the focus
KPR#:1230 ChemStation displays -1.0 during CTC cycle process pre and post run
KPR#:1319 ChemStation uses mixture of color settings from Windows and Configuration Editor
KPR#:1336 signal description in the online plot does not provide wavelength information
KPR#:1342 Verification view does not initialize properly
KPR#:1376 not possible to move Edit Integration Events dialog
KPR#:1380 wording mismatch between menu and dialog for saving sequence templates
KPR#:1524 Dropdown box for signal selection does not have a scrollbar
KPR#:1574 OpenLAB Control Panel does not prevent connecting to an instrument already in use
KPR#:1577 Slow performances observed while loading datafiles when a networked printer is not accessible
KPR#:1583 Additional information about the [ChemStation:Sequence][Save Sequence] privilege
KPR#:1584 ALS Sampling diagram shows vial usage when using HeadSpace
KPR#:1605 The UI for the CTC sampler does not display the current location
KPR#:1631 Users have restiricted menus, although their privileges should allow all options
KPR#:1644 PAL Sampling diagram always shows 'Vial Status: Normal' for every vial
KPR#:1674 Graphic artifacts/software crashes caused by graphic settings
KPR#:1682 7890A, 7820A missing sampling diagram when only a rear injector is installed
KPR#:1695 Change Access Level... is not available from menu bar
KPR#:1740 The logged-on user is not displayed in lock dialog
KPR#:1745 Finish Queue Sequence Help is hidden behind dialog
KPR#:1746 Sampling diagram for 68xx Classic driver appears, but if selected and reselected, disappears; also when switching betw Meth&Run and DA
KPR#:1764 Run-time error ‘282’: No foreign application responded to a DDE initiate
KPR#:1808 Values under Overview Table are not aligned with the parameter heading
KPR#:1855 No sampling diagram displayed with a 7890B on B.04.03 SP1 [87] or B.04.03 SP2 [105]
KPR#:1688 Preferences set in offline overwrite online Preferences and vice versa
KPR#:1717 Buttons for manual integration are not accessible, while they can be selected through the menu
KPR#:1763 In Sequence Parameters dialog a missing backslash of remote data path needs to be corrected.

Keyword: User Interface , Data Analysis

KPR#:1688 Preferences set in offline overwrite online Preferences and vice versa
KPR#:1717 Buttons for manual integration are not accessible, while they can be selected through the menu

Keyword: User Interface , SEQ , ACQ , ECM Integration/OpenLab Option

KPR#:1763 In Sequence Parameters dialog a missing backslash of remote data path needs to be corrected.

Keyword: Utilities

KPR#:77 Hyperseq continues running between multiple sequences for one plate after stop
KPR#:199 B.01.01 and PC Anywhere is giving conflict
KPR#:209 Excel workbook issue with "special links" and chemstation.xls reports
KPR#:246 wrong pressure description using Japanese fonts
KPR#:247 Would like to be able to view LC/MS fraction and spectra in same View
KPR#:264 XML Import: Import of LimsId fails if sample amount has been set in import XML f
KPR#:389 no annotation or move annotation in 3D overlay window possible
KPR#:477 OQ/PV test Injector Precision test show pass instead of failed
KPR#:484 Holmium test passed although hardware fails
KPR#:488 Cap. Pump Flow Sensor Calibration required pump switched on
KPR#:489 Setup window for modules grey out after performing OQPV tests
KPR#:541 not possible to open a Purify study when the Purify Data Base Path is set to C:\
KPR#:588 Verification: unit for RID noise values
KPR#:589 Extracted Chromatograph changes when setting Bandwitdh and exporting
KPR#:594 1100 Diagnosis: Draw action performs red message
KPR#:602 K Prime may not be calculated using void volume
KPR#:605 zoomed peaks may be printed incompletely on reports
KPR#:648 Annotation Menu disables some of the Graphic, Signal options
KPR#:673 Wrong compressibility setting in ChemStation when using Handheld Controler
KPR#:675 Use of external contacts board on 1367C injector no binary output possible
KPR#:678 Invalid fraction start location
KPR#:679 Print report to XLS file strange characters are present
KPR#:680 Purify: sample description only once by wizard
KPR#:681 Started sequence with wrong vial position after changing trays
KPR#:720 zooming reset when copying to clipboard
KPR#:737 No > 10 is not accepted as vial number for Diagnosis single step tests for AFC
KPR#:791 Excel Seqence summary macro is failing
KPR#:854 Prep-Pumps online plot signals need to set again after changing views
KPR#:884 cannot load batch method, if method (on another drive) is specified
KPR#:958 ChemStation crash during MS data AIA export to network drive
KPR#:1012 English Acrobat Reader install package on ChemStation CD 2 not working
KPR#:1134 Modified or corrupt base reference file IQTRef.xml causes crash of IQT Report
KPR#:1135 with missing base reference file IQTXref.xml the IQT is still reported as passed
KPR#:1233 Chinese/Japanese ChemStation: cannot import .csv file to sequence
KPR#:1263 IQT Report may fail after switching to Diagnosis with invalid files
KPR#:1419 compound custom fields are only exported to result.xml when the compound was found
KPR#:1772 FPD Checkout Macros no longer work since there is no "autoint.mac" with OL CDS ChemStation C.01.04
KPR#:1616 Shortcut to ChemStation Real-Time Display not included in OpenLAB CDS ChemStation Edition program group

Keyword: Utilities , Spectra Analysis , MSD Analysis

KPR#:1616 Shortcut to ChemStation Real-Time Display not included in OpenLAB CDS ChemStation Edition program group

Keyword: 

One-line Description:

LC-3D, CE, and MSD technique-specific columns missing

Problem:

The columns that are missing include:

LC-3D and MSD:  Target Masses (number, range, list) and AutoBalance (blank or ‘OFF’)

CE: Voltage (number), StopTime (number), and User1-10 (1-48 or blank)

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

6890: Add\Advanced Tower Selection Syring Volume does not update

Problem:

6890: Add\Advanced Tower Selection Syring Volume does not update until session is closed/reopened.

For any Add step, select Advanced. The volume determines which tower will be used if automatically select by volume is selected (default). The Syringe Volume of that injector is displayed read-only below it.
If you go to the Configuration and change the syringe size for any tower, then add a new Add step, save and return, this syringe Volume change is not detected or displayed. It is only refreshed by closing and reopening the online session of ChemStation.

Temporary Solution:

Close and reopen the session to update the syringe volume.

Fix Information:

n/a

Keyword: 

One-line Description:

Calibration Blanks from Easy Sequence using an Easy SamplePrep program with 'Use for unknowns only' checked reserves resources

Problem:

No Injection Calibration Blanks from Easy Sequence using an Easy SamplePrep program with 'Use for unknowns only' checked reserves resources, even though the Easy SamplePrep program does not run in this case.

Temporary Solution:

Supply an excess of resources to allow the sequence to be submitted to the Queue.

Fix Information:

n/a

Keyword: 

One-line Description:

Sequence location directory selection is not correct

Problem:

When creating an Easy Sequence template and select the sequence location funcion, the software displays the normal windows function for selecting a directory / sub-directlry. This is wrong. The software should show the selection of sequence locations as specified in the sequence preferences.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

ChemStation: Vials are validated against the currently loaded method

Problem:

In the Easy Sequence Setup, a method is selected and then the vial numbers are entered. These vial numbers are passed to the data system to be validated.  

The validation occurs against the currently loaded method, not the method used in the template that will actually use the vials.

Temporary Solution:

n/a

Fix Information:

Fixed in Easy Sequence 2.4[002].

Keyword: 

One-line Description:

Calibration Blanks with injection run Sample Prep when 'Use for unknowns only' is checked

Problem:

Calibration Blanks with injection run Sample Prep when 'Use for unknowns only' is checked

Temporary Solution:

Use a different methods for blanks that has 'Use Sample Prep program' unchecked

Fix Information:

n/a

Keyword: 

One-line Description:

Custom Fields are missing in Extended Parameters dialog

Problem:

Sample Custom Fields and Compound Custom Fields are missing for Extended Parameters.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Bracketing with unique folders off

Problem:

When bracketing is used with Easy Sequence with Unique Folder Creation OFF, data file names can not be generated for the calibration runs. The potential exists to overwrite files when using Bracketing with Unique Folder Creation OFF with Easy Sequence.

Temporary Solution:

When using Bracketing with Easy Sequence, use Unique Folder Creation ON from Preferences.

Fix Information:

n/a

Keyword: 

One-line Description:

6890 Easy SamplePrep Add step fails for both by use and by volume resources

Problem:

If there is an ‘Add’ step in Easy SamplePrep program with just the ‘Solvent Wash’; even though the Back injector is to be used, it may not use the Back injector.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Resource layout on 7890A GC instrument dialog is not translated

Problem:

Resource layout on 7890A GC instrument dialog is not translated into Chinese and Japanese.

Temporary Solution:

n/a

Fix Information:

Fixed in revision A.02.03.

Keyword: 

One-line Description:

Easy SamplePrep Method printout is not translated

Problem:

Easy SamplePrep Method printout is not translated.

Temporary Solution:

n/a

Fix Information:

Fixed in Revision A.02.03.

Keyword: 

One-line Description:

Manual/Valved/HS templates cannot be loaded if inj source does not match loaded method

Problem:

6890 with no ALS or tray. Configured to a HeadSpace.
Create a front valve method, a back manual method, and a HeadSpace (front) method.

Depending on the method loaded, load an .est and this fails with:
'---------------------------
Inconsistent Easy Sequence Setup
---------------------------
Sequence requires a back injector not present on the instrument.

---------------------------
OK   
---------------------------'

The message really does not advise the user of what should be done to correct this situation.

Temporary Solution:

This is current ChemStation behavior.  The template created in Easy Sequence must use the currently loaded method.

Fix Information:

n/a

Keyword: 

One-line Description:

LC driver starts run with ALS Chiller turned off

Problem:

Using the RC.NET Drivers to control the Autosampler Chiller the systems is injecting with the Autosampler Chiller turned off. This is a different behavior compared to the legacy Rapid Control drivers for EZChrom which forced an ON of the Autosampler Chiller.

Temporary Solution:

n/a

Fix Information:

This issue has been fixed with driver release A.02.01 SP1.

Keyword: 

One-line Description:

Resources replenished on 7890A GC instrument dialog not translated

Problem:

Resources replenished on 7890A GC instrument dialog not translated

Temporary Solution:

n/a

Fix Information:

Fixed in revision A.02.03.

Keyword: 

One-line Description:

Certain combination of setpoints cause setpoint error from tower

Problem:

The software allows the user to enter invalid parameters for the draw and dispense speeds for the syringe.

Using an "Add" command it generates a "Command to XXX Tower failed: XXX Tower Prep Failure Code: 142: Autosampler setpoint error..."

The error message is limited and it takes effort to find the "invalid" parameter.

Temporary Solution:

n/a

Fix Information:

Fixed in A.03.01.

Keyword: 

One-line Description:

Easy Sequence Setup does not display dual sources on method load; must Clear All to activate

Problem:

Open online session to a 6890 with dual ALS (Plasticman 6890A/7693).
DEF_GC.M is configured by default to front injector.
Set injection source to Dual and save as a new method, now loaded.

Select Easy Sequence Setup. No injection sources are displayed, (presumably because of the injection source selection of the previously loaded method had one injector.)

Load the Dual method. Still no injection sources.

Temporary Solution:

The user must select 'Clear All' to refresh the screen in order to display the Front/Back injection source checkboxes after loading the dual injector method.

Fix Information:

n/a

Keyword: 

One-line Description:

Need ability to 'shake' with Mix command

Problem:

The Mix command needs some more detailed control. The mixer to is used to shake a vial (Mix 2500 rpm 1 sec, stop 1 sec , and change direction mix 2500 1 sec, repeat), this cannot be done with the current mix command.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 2.3.

Keyword: 

One-line Description:

Wash/waste vials do not cycle; only A2 and B2 wash vials are used

Problem:

With a multi-line sample prep method, the wash and waste vials do not cycle through.  Only A2 and B2 wash vials are used.  Configuration was set to use A1-A6 and B1-B4.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 2.01.

Keyword: 

One-line Description:

Cannot mix/heat resources in the resource layout

Problem:

It is not possible to heat or mix any resource in the resource layout.

Functionality is missing in the mix and heat command where only the sample (front or back) or newly made sample in an empty vial can be selected.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Easy Sequence Setup does not validate HeadSpace vial ranges

Problem:

HeadSpace Method loaded in ChemStation.
The Injection Source is set to HeadSpace Sampler

Easy Sequence Setup
Sample Information
Starting Vial Location

Any number entered into this location will error with the following error message:
The vial position could not be validated against the current configuration

Temporary Solution:

n/a

Fix Information:

Fixed in Easy Sequence 2.4[012].

Keyword: 

One-line Description:

Add step fails to execute due to mismatch in # injections/volume/syringe size/solvent allowed by firmware

Problem:

Method with a single add step of 1000 uL. Syringe size is 10 uL. Vials are moved to turret and then error message displays: method not running.

This is a mismatch in # injections/volume/syringe size/solvent allowed by firmware.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

A method using Easy Sample Prep cannot be used to create a method not using Easy Sample Prep

Problem:

Create a method which has the "Use Sample Prep Program" checkbox enabled. Use this method to create a method which does not have the "Use Sample Prep Program" checkbox enabled. Load the method which does not have the checkbox enabled. Error message displays: Configuration mismatch: Default parameters loaded for 'Agilent 7890'.

Temporary Solution:

n/a

Fix Information:

Fixed in 3.1[21]. This revision will only fix with Openlab Chemstation C.01.03.

Keyword: 

One-line Description:

HeadSpace Injection Volume is accepting negative numbers; no checking; no meaning

Problem:

Create an Easy Sequence Template for a G1888/6890. There is no error checking for Injection volume for this injection source in either the Setup or Sample List. All values are accepted, including negative numbers.
There is no place to setup an 'injection volume' for a HeadSpace. There is only a time and pressure.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Easy Seq and Setup Starting Vial Location and Number of Samples do not check for limits

Problem:

Starting Vial Location and Number of Samples do not do any range checking against any method or configuration.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 2.3

Keyword: 

One-line Description:

Easy Seq Setup: Sample Name text entry should check for a Counter if used as Data File name

Problem:

Easy Sequence Setup: Entry of text in the Sample Name combo box does not check for and advise that a counter token is needed if the user also uses the token 'Sample Name' for the Data File Name.

The user will find out when sending to the queue 'Error: Sample Name xxxx occurs more than once.'

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Sequence containing 4 or more samples aborts the run on the last sample

Problem:

Using ChemStation B.04.03 SP1, Easy Sample Prep A.03.01, and a 6890 GC instrument: 

Create a sequence that runs four or more samples. The first three samples complete successfully, but the last sample aborts as an undefined error.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Lamps and cells of G1314F show incorrect dates in the RFID tags

Problem:

Lamps and cells of G1314F show incorrect dates in the RFID tags

Temporary Solution:

n/a

Fix Information:

Fixed with the driver version A.02.06

Keyword: 

One-line Description:

Easy Sequence Setup not refreshing the Injection Location

Problem:

7890/7693: Create methods for front, back, and dual ALS injection sources.
Easy Seqeunce Setup does not refresh to show the correct injection location of the loaded method until user loads the corresponding method in ChemStation.

Even loading a different method, the previous injection source is kept.

Temporary Solution:

If the injection source has been changed, use the "Clear All" button and reload the method.

Fix Information:

n/a

Keyword: 

One-line Description:

No error checking for vial ranges in Easy Sequence Setup; fails at runtime

Problem:

There is no error checking within Easy Sequence Setup to determine if the vial range of the loaded method's injection source is accurate.

The method can be saved and submitted to the queue.  It fails at this time with:

'---------------------------
Error
---------------------------
Invalid location found in FRONT sequence, line 1
There may be others
---------------------------
OK   
---------------------------'

This defect occurs because there is a difference between the loaded method's injection source and the method that is selected in the Easy Sequence Template.

Temporary Solution:

Load the method in ChemStation from Method > Load Method menu that will be used to create the Easy Sequence Setup Template.

Fix Information:

n/a

Keyword: 

One-line Description:

Pause/Resume button is in the wrong state after a sequence is edited and then pauses

Problem:

Send a sequence to the Queue and while it is running, edit it. This modified/changed sequence pauses the Queue, but the first blue button is still in a 'Pause||' state. Click the button and change it to Resume, but it does not do anything as it is waiting for the current sequence to be saved before starting the next sequence.

In this case, because the sequence has been modified, the ChemStation is not accepting sequences. If you click pause || button, you pause the queue and it does not do any thing. The message on the active queue is red and the message says the sequence has been modified.

Temporary Solution:

Save the sequence that has been modified.  Once the sequence has been saved, the queue will resume running the next sequence.

Fix Information:

n/a

Keyword: 

One-line Description:

7890A with no ALS shows Read Barcode button in Easy Sequence Sample List

Problem:

Load an Easy Sequence.es for a valve or HeadSpace Injection Source and the Sample Name cell in the Sample List shows a Read barcode button.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

HeadSpace Simple Calibration Blank type should only allow 'Blank with injection'

Problem:

HeadSpace software will not run a sequence without a vial location.  Therefore, the Easy Sequence Setup\Calibration\Simple Calibration options should only allow Blanks with Injection and not allow blanks without injection.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Calibration Blank with no injection loads with Inj Vol as 0

Problem:

Create a setup with a blank with injection and a blank with no injection.
Save and load to Easy Sequence. The Injection volume for the Blank with no injection is entered as 0. Native sequence table also shows this as zero.
This is not consistent with the volume for the blank with injection

Temporary Solution:

n/a

Fix Information:

Fixed in revision 2.2

Keyword: 

One-line Description:

Calibration table clears on method reload from Samples tab

Problem:

Create a Setup with Calibration. Return to Sample tab and load the same or a different method with the same injection location. Return to Calibration tab and all has been cleared. Reloading a method does not clear entries made on the Samples tab.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Queue displays running vials incorrectly when initial HeadSpace vial not found

Problem:

Start a 3 line headspace sequence from the queue, but remove the FIRST vial in the sequence. Queue does not update correctly, showing the first vial as running, though the HeadSpace has moved on to vial 2.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Aborted HeadSpace run displays Status as 'Complete' in Queue History

Problem:

HeadSpace aborts, but ChemStation does not. Select the Abort Run button from the Waiting for ready dialog and ChemStation aborts the sequence.
Queue History shows this run as 'Complete' instead of 'Aborted'.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Easy Sequence does not advise of invalid vial locations until sequence is fully loaded into Queue

Problem:

There is no advisory about the invalid vial locations until the sequence has been added to the queue.

Temporary Solution:

n/a

Fix Information:

Fixed in revision 2.3

Keyword: 

One-line Description:

Sequence submitted to queue but will not run and can not be removed/deleted

Problem:

Sequence submitted to the queue but will not start and cannot be deleted.

Temporary Solution:

As a workaround, delete the following file:  SequenceQueue.que from the C:\Chem32\4\TEMP directory.

Fix Information:

Fixed in revision 2.4.

Keyword: 

One-line Description:

Injection Volume on ES Setup should show units (uL); valved inj are in mL and user must convert

Problem:

The Easy Sequence Setup dialog should show Injection volume units, which in ChemStation always seem to be uL. 

When the user uses EasySequence with a Valved injection, the volume, which for valves is mL, must be multiplied by 1000 to get a value that will be accepted.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Easy Sequence Setup should check for Sample Name length and not allow invalid entries

Problem:

Enter a long Sample Name in Easy Sequence Setup and add a counter.
Save and load to Easy Sequence. Fill Samples. Not until then is the user warned (with a red X) in the Sample list that there is a 40 character limit.
It is possible to save this but it will not be possible to add to the Queue.

Temporary Solution:

n/a

Fix Information:

Fixed in Easy Sequence 2.4[014].

Keyword: 

One-line Description:

Easy sequence actions are not included in the audit trail and no separate audit log exists

Problem:

Any changes done on Easy Sequence are not included in the audit trail; there is no separate audit log present for Easy Sequence.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Vial not found reported in software Status not consistent with instrument status

Problem:

Run an Easy Sequence using a HeadSpace injection source. When a Vial not Found event happens, the final Status for this run, which did not start a run, is reported as 'Completed'. The status being reported by the HS device is 'Run Aborted'.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

PAL autosampler plate/vial locations not accepted in Setup location box

Problem:

Easy Sequence 2.01.41 on Chemstation B.04.03 DSP1 will not accept plate designations of PAL injection source in the Setup location combo box. (P1A1)
The user should be able to choose the location designation.

Temporary Solution:

n/a

Fix Information:

Resolved in revision 2.4 [12].

Keyword: 

One-line Description:

Print preview screen does not appear when blank is added to calibration program

Problem:

1. Method and Run control screen> easy sequence settings tab > calibration tab
2. Select "simple calibration" for calibration mode, add Blank to the sequence. click print button to print preview easy sequence settings. 

Print preview screen does not appear.

Temporary Solution:

n/a

Fix Information:

Fixed in Easy Sequence 2.4[30].

Keyword: 

One-line Description:

Cannot Add User-Defined EMFs on Intuvo 9000 GC

Problem:

Unable to created a user defined EMF Intuvo 9000 GC. Enter a name and tracking type, but nothing appears on the User-defined panel or any other panel.  There are five user defined (seemingly blank) entries on that panel.

Temporary Solution:

none

Fix Information:

To Be fixed in B.01.02

Keyword: 

One-line Description:

Method print is showing Solvent wash mode as A-A2, B-B2 when it should be A,B since it is a 16 vial turret

Problem:

Intuvo 9000 with a ALS and a 16 vial turret.  MassHunter software, the configuration of the ALS is set to Solvent Wash Mode A,B.  Saved and printed the method.  Solvent Was Mode on the method print shows A-A2, B-B2.

Temporary Solution:

none

Fix Information:

to be resolved in B.01.02

Keyword: 

One-line Description:

Viewing the Signal Options modifies the method.

Problem:

Viewing the Signal Options is possible from either the Graphics menu or the specify report dialog. Changing any of the options will mark the method as modified, even if the dialog has been closed by pressing the 'Cancel' button.
Even though nothing has been changed the user sees this an an unexplained modification.

Temporary Solution:

Do not save the method after leaving the signal options, when no changes were intended.

Fix Information:

Fixed in revision B.04.03 SP1.

Keyword: 

One-line Description:

Wrong Flow setting displayed when re-opening the Method User Interface

Problem:

Setting the Flow on the G1376A using the Method User Interface.
After pressing "OK" the flow is applied but opening again the Method User Interface the Flow=0 is displayed.

Temporary Solution:

none

Fix Information:

fixed in Driver revision A.02.04 SP1

Keyword: 

One-line Description:

LC/MS spray chamber temperatures are no longer be applied to the spray chamber heated zones following a spray chamber open/close action.

Problem:

After an LC/MS spray chamber has been opened and closed, temperature will no longer be applied to the Spray Chamber heated zones until the spray chamber parameters are  updated (by clicking "ok" in the Spray Chamber Parameters dialog box or loading a method) or the system is turned "off" or to "standby" and then back to on.  This occurs with the APCI, APPI and Agilent Jet Stream spray chambers.  The MultiMode source will set the system to "Standby" if opened & closed, however.

Temporary Solution:

Turn the instrument to "off" or to "standby" in ChemStation, then back to "on" if this condition is encountered.

Fix Information:

n/a

Keyword: 

One-line Description:

Intelligent Report Templates generated with ChemStation C.01.03 may require update

Problem:

Intelligent Reporter templates designed for multi-signal methods may need to be adjusted after updating to ChemStation C.01.04. 
Non-calibrated peaks of signals calibrated in a main signal do no longer appear as calibrated compounds (as they are not quantified on the 2nd signal) but as un-identified peaks.

Note: Calibration tables setup to "calculate signals separatly" are not affected by this design change.

Temporary Solution:

In order to display the results of the mentioned peaks, the peak filter of the report template should be turned off completely (remove all check marks in the "show peak types" screen).

Fix Information:

In rev. C.01.05. the mentioned peaks are treated as identified, but not quantified peaks.

Keyword: 

One-line Description:

UNC paths are not supported as report file storage loaction

Problem:

The "copy to" function of the intelligent report method setup does not support usage of UNC paths.

Temporary Solution:

Map the network path as a drive letter and select the new drive letter as a report destination.

Fix Information:

There is no fix planned.

Keyword: 

One-line Description:

78xx Stop button pressed no longer continues to the next run in the sequence

Problem:

Pushing the stop key at the GC keyboard will stop the current run and generate a report but does not continue to the next line in the sequence.  

This occurs beginning on ChemStation version B.04.01 SP1.

In revisions B.03.01 - B.04.01, pushing the stop key at the GC Keyboard would stop the current run and generate a report and continue to the next line in the sequence.

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLAB CDS C.01.06.

Setup conditional System Behaviors for the 78xx in Manage Rules & Alerts found under the Instrument menu
-Continue
-Abort

Keyword: 

One-line Description:

The Active Splitter does not always stop at the end of a sequence when "Run Sync" is enabled in the Active Splitter Software

Problem:

The Active Splitter is not always stopping at the end of a sequence when Run Sync is enabled .

With "Run Sync" enabled, the operation of the Active Splitter should be controlled through ChemStation/Active Splitter software.  Intermittently, the software control of the Active Splitter does not stop its operation at the conclusion of a sequence/run, even with "Run Sync" enabled.

Temporary Solution:

An external Contact Closure card, G1351A, can be used to Start/Stop the Active Splitter independently of the Active Splitter software.

Fix Information:

n/a

Keyword: 1046 Control

One-line Description:

1046 FLD cannot be set up from the GUI

Problem:

1046 FLD cannot be set up from the GUI. If you click the corresponding item in the System Diagram, the following red error message will be displayed:
view.floatingmenu "menu[1]."FLD1046" failed. Menu table contains incorrect menu rows.

Temporary Solution:

Use the corresponding entry in the Instrument menu to configure the 1046 FLD.

Fix Information:

No fix is currently intended.

Keyword: 1100 Control

One-line Description:

Signal change in LC Detector during a run

Problem:

Running LC Sequences in operator mode it is possible to change signal parameter for various LC detectors. Multiple changes during acquisition are possible and the change will be documented on the Report. A change history list is missing.

Temporary Solution:

The change will be documented by the Chemstation using the method changed flag/ time stamp and by the sequence logbook (method changed).

Fix Information:

n/a

Keyword: 1100 Control

One-line Description:

two MWD in one instrument: problem to control MWD 2 via GUI

Problem:

For ChemStaiton A.10.x revsion following issue has been reported for systems using a stack including 2 times a MWD:

The graphical user interface control for the secound MWD in the configuration is controlling the settings of the first MWD of the configuration. This issue only applies fo the graphical user interface. The Instrument menu allows to control the VWD in the correct way.

Temporary Solution:

Use the instrument menu to control two MWDs in one 1100 stack.

Fix Information:

 No fix Planned

Keyword: 1100 Control

One-line Description:

'Fast Reconditioning' enabled in Normal Mode of capillary pump

Problem:

For a Micro Wellplate Sampler, the "Fast Reconditioning" option should not be available in normal mode. Under the following conditions, "Fast Reconditioning" gets nevertheless enabled.

In the method "Injection Overlapping" is not enabled for the Micro Wellplate Sampler. If "Fast Reconditioning" and "Solvent Custom Calibration" get enabled in micro mode and afterwards the WPS is switched to normal mode, the "Fast Recondition" option is accessible in normal mode.

Temporary Solution:

n/a

Fix Information:

 No fix Planned

Keyword: 1100 Control

One-line Description:

with Column flow of 0.00 ul/min no data acquisition

Problem:

If a flow of 0.00 ul/min is applied to run a sequence on a system with capillary pump with stop time of e.g. 1 minute, the acquisition of detector signals stops correctly after 1 minute, but data acquisition will nevertheless only complete after 3 hours.

Temporary Solution:

Use flows larger than 0.00 ul/min.

Fix Information:

 No fix Planned

Keyword: 1100 Control

One-line Description:

EMF indicators do not work

Problem:

Using the EMF functionality of the Rev. B.01.01 ChemStation the EMF indicators for the needle movements on DLA is not functioning.
 
The Needle movements have exceeded limits and the limit fields are red in Diagnosis View. The EMF icon is green in Method and Run Control.
 

Temporary Solution:

n/a

Fix Information:

There is no fix planned for this problem.

Keyword: 1100 Control

One-line Description:

Using flow gradients during Fraction Collection results in Wrong times in Report

Problem:

Following issue has been reported, using ChemStation A.10.0x and higher: 

Using flow gradients during Fraction Collection results in wrong times for the collected fractions in the Report (in the fraction table). 
However, tickmarks are displayed and generated correctly, so there is a mismatch betqween tickmarks and the reported fraction table times.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 1100 Control

One-line Description:

DAD Diagnosis: lamp indicate green, even when lamps off

Problem:

In order to run DAD tests (e.g. DAD Wavelenght test) the DAD has to be switched on. However, the icon for the DAD always is green and ready for test, even when the DAD is switched off.

Temporary Solution:

Check the status of the DAD at the instrument itself.

Fix Information:

There is no fix planned for this problem.

Keyword: 1100 Control

One-line Description:

Pressure and Leak test in prep. Pump will not finish, unless Press. released

Problem:

The pressure and Leak test in G1361A prep. Pump will not finish, unless the Press. is released manually by the user, by opening a capillary.

Background: The EMPV valve is not allowed to switch, unless there is low pressure (safety feature). 

Temporary Solution:

Please manually release the pressure at the end of the test by opening a capillary.

Fix Information:

No fix is planned for this issue.

Keyword: 1100 Control

One-line Description:

Flow composition not updated in GUI when loading new method

Problem:

Following issue can be seen in ChemStation B.01.03 using methods with flow composition.

Modifying and saving flow composition values are not correctly updated in the "Instrument Actuals" of the corresponding pump, when a new method or default method with different settings is loaded.

Temporary Solution:

Either close and reopen the instrument actuals

or

use the "LC Parameter" view in the method and run control to monitor these values.

Fix Information:

n/a

Keyword: 1100 Control

One-line Description:

G1321A FLD: cuvette is not correctly recognized

Problem:

Using the G1321A FLD detector following problem has been reported using ChemStation B.01.01x:

Changing from a standard flow cell to a cuvette
(e.g. to perform OQ), the system will respond on the report with a "micro flow cell".

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 1100 Control

One-line Description:

Starlight and FIA: double start pulsing of G1315C

Problem:

Using B.01.03 LC/MS system with the G13315C Detector, methods using FIA will see following behaviour:

Running x injections in one FIA run, the system will send y start pulses, so the the report might describe
additional runs.

For the each injection, two start pulses are sended.
Problem will be resolved with the next G1315C firmware revision.

Temporary Solution:

The issue will be fixed in the next firmware revision.

As a current workaround a macor solution can be used, please contact your Agilent Representative.

Fix Information:

 No fix Planned

Keyword: 1100 Control

One-line Description:

G1323B colum setting calles negative value in ChemStation column setting

Problem:

Using the control module G1323B to define the column compensition in the timetable and defined "off" for the temperature. the system will show -274 when opening  the colum comp. parameter using the ChemStation.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 1100 Control

One-line Description:

DAD Calibration history information logged in chemstation.ini

Problem:

Using ChemStation please note that the  DAD Calibration history is read out of the 
ldadhistory information in the PCS section of the ChemStation. Attaching a different DAD detector to an existing ChemStation will result in a loss of the DAD calibration history.

Temporary Solution:

n/a

Fix Information:

No fix is planned for this issue.

Keyword: 1100 Control

One-line Description:

Using same detector type twice no selection can be set diagnostic

Problem:

Using ChemStation Rev. B follwing issue has been seen using the same detector type multiple times:
In diagostic, the system will list only one detectora for one type.

Temporary Solution:

In oder to perfom test, please run the test with only one detector of the same type configured at time.

Fix Information:

n/a

Keyword: 1100 Control

One-line Description:

Sequence table not accepting options of Next Location/Plate

Problem:

Following issue has been seen running ChemStation B.02.01 using Fraction Collection:
Defining a sequence and specify in the sequence table column Frac. start column the otion of next plate or next location for the first line, the system will give a warning when starting the sequence that that position is not available.

Temporary Solution:

The first sequence line need to have a specific Fraction Start location placed or it has to be left blank, so the system is taking the next free location
known by the Fraction collector isself.

Fix Information:

No fix is planned for this problem.

Keyword: 1100 Control

One-line Description:

G1314C VWD Detector diagnostic test results issue

Problem:

Using ChemStation B.02.01 performing verious diagnostis tests using the G1314C VWD detector, the test results are not present in the results file.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 1100 Control

One-line Description:

Fast Comp. Change / Reconditioning disabled after initialization

Problem:

Following issue has been seen using ChemStation B.02.10 using fast compensition change/reconditiong option:
Rebooting the system and entering the part Fast Composition Change / Reconditioning the first time, the dialog is disabled though the pump is running in micro mode.

Temporary Solution:

Please enter and edit/cancel any other dialog (e.g. setup or auxiliary) first, then the options will be available.

Fix Information:

n/a

Keyword: 1100 Control

One-line Description:

"next plate" option using Vial Trays in Fraction Collection mode

Problem:

Following issue is seen on ChemStation B.02.01 running Fraction Collectors with Vial plates configured: 
Defining the position 1 and 101 for fraction collection on a Vial plate, and define the option "next plate" in the Frac. Start column of a sequence the field is ignored without error message.

Temporary Solution:

The Next Plate function is a valid function for Well Plates, not for vial trays. Please use the option "next location" in the Frac. Start column in the sequence table.

Fix Information:

No fix planned

Keyword: 1100 Control

One-line Description:

Customized methods for Noise, Wander, Drift issue

Problem:

Following issue has been seen running ChemStation B.02.01 and execute the OQ/PV Noise and Temperature Stability using a customized method:
Decreasing the stoptime to e.g. to 1 min. the ASTM Noise, Wander and Drift getting not calculated, but the system reports that the instrument verification test passes. 

Temporary Solution:

The test summary will show the test Noise, Wander  and Drift as not passed. 

Fix Information:

No fix is planned for this problem.

Keyword: 1100 Control

One-line Description:

Aborting System Test on LC systems might perform error state

Problem:

Following issue has been reported using ChemStaiton B.02.01 performing some HPLC System Test. If running system tests, e.g. the HPLC Chip System Test of a Chip Cube system is aborted while running, an error is displayed in the command line: "Fatal System Error: Check system resoureces..."

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 1100 Control

One-line Description:

micro pressure test  failed randomly

Problem:

In some cases the micro pressure test failed whith a leak rate over the upper 
limit. This result was strongly affected by the volume in the flow path and 
the evaluation of the test, which was not done after the pressurization of 
the solvent.

Temporary Solution:

The micro pressure test was optimized with a longer pressurization time and 
the evaluation of the test is done at 8 minutes instead of 4.5 minutes. In 
addition the test runs with water on channel A1 instead of IPA on channel A2. 
These are the only changes done for the micro pressure test. The procedure to 
run the test, the evaluation and the limits are identical to the previous one.

Fix Information:

The issue is fixed with ChemStation B.02.01

Keyword: 1100 Control

One-line Description:

injection number in column tag not update for non-switching valve TCC

Problem:

Following behaviour has been reported for ChemStation using Thermostatted Column compartment (TCC) and the column ID Tag. The number of Injections, present in the column ID Tag is not updated in the following particular case:

TCC with column switching valve:

In the TCC set up, the user can determin which colum is going to be used, colum 1 - left hand,
colum 2 - right hand.
If you inject and you use column 1(left) the counter is updated for injection, if the Tag is present, because only the tag for the corresponding site is written to.
Placing the tag on the right site, but injecting on the left site, the counter does not increase,
because the injection update information is going to be sent only to the left site.


TCC without column switching valve:

The system is only increasing the number for the left site, not for the right site. For a TCC without a switching valve it should not matter where to place the column ID tag.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 1100 Control

One-line Description:

ECD detector scaling in online plot 10x larger than in the data file

Problem:

Following problem has been reported: Running an ECD detector  on LC ChemStation, the online plot scaling is x10 larger than the scale in the data file.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 1100 Control

One-line Description:

G1362A RID Calibration Value cannot be entered

Problem:

During the calibration process for the RID, the flow cell is purged. Afterwards the calibration sample (Succrose) is injected into the flow cell. Then the calibration is started and the measured value is displayed. If not correct, the correct value of 521000 has to be entered.
In ChemStation B.04.01 this value will not accepted. Instead a message comes up specifying a wrong limit of values to be entered.

Temporary Solution:

Enter the calibration value via command line with command "NRIU 512000", or send the command via Instant Pilot.

Fix Information:

n/a

Keyword: 1200 Control

One-line Description:

Autobalance not accesible after stopping a sequence with AutoBalance off

Problem:

If you stop a sequence while a run is processed where "Off" is selected for the AutoBalance column, the Autobalance settings will remain inaccessible for the detector.

Temporary Solution:

Either restart the ChemStation or complete another run on the ChemStation.

Fix Information:

n/a

Keyword: 1200 Control

One-line Description:

Method Overview: wrong value shown for TCC temperature for "as detector cell"

Problem:

The Method Overview box shows wrong values for the TCC temperature if the column thermostat is set to the value "as Detector cell". 
In this case, the Method Overview does not show the real temperature, but instead the inactive value from the most upper field of the Column Thermostat setup dialog.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 1200 Control

One-line Description:

impossible to enter a maximum pressure of 600 bar into column information

Problem:

Select Instrument -> Columns.
In the Edit Column Identification Modules dialog you can enter the max. pressure in bar. Only values up to 400 bar are excepted, even if the 1200 LC hardware allows a maximum pressure of 600 mbar.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 1200 Control

One-line Description:

Fraction Collector settings of the Peak Detectors table are not saved

Problem:

The following problem is observed with regard to Fraction Collector setup when the Working Mode is set to "Off":
All values for "Up Slope", "Down Slope", and "Threshold" are not saved upon closing the setup dialog.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 1200 Control

One-line Description:

Sample scan not acquired in case of spectral range mismatch for VWD G1314D/E

Problem:

If a blank scan and a sample scan are set up for the VWD G1314D/E are set up in the VWD's timetable, there will be no warning if there is a spectral range mismatch between the blank scan and the sample run.
When running the method, the blank scan will be recorded, but not the sample scan.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 1200 Control

One-line Description:

attenuation of 4000 cannot be specified for the Analog Output of VWD G1314D/E

Problem:

It is impossible to specify an attenuation of 4000 for the Analog Output of the VWD G1314D/E. In the corresponding dialog, the value 4000 is accepted, but it will not be kept.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 1200 Control

One-line Description:

G1365C/D Detectors not reporting wavelength scan summary

Problem:

For the Multiple Wavelength Detectors G1365C and G1365D, the Wavelength Summary Report is not being shown in the in the Final ChemStation Compliance Report. No Spectrum or Results tables are shown.

Temporary Solution:

n/a

Fix Information:

It is currently not planned to fix this problem.

Keyword: 1200 Control

One-line Description:

when solvent recycling for the RID is used the bottle filling still changes

Problem:

With an RID in the 1100/1200 system, solvent recycling can be switched. In this case, nevertheless the bottle filling of the pump decreases. If the options to prevent the next analysis or to shut down the pump are enabled, the analysis will stop although the solvent is recycled.

Temporary Solution:

n/a

Fix Information:

There is currently no fix planned for this problem.

Keyword: 1200 Control

One-line Description:

Column Compartment G1316A/G1316B not available if it is part of cluster

Problem:

If G1316A or G1316B column compartment is part of a cluster with G1316C column compartments, it is not available in Diagnosis view.

Temporary Solution:

Perform diagnosis on the column compartment while it is not part of a cluster.

Fix Information:

n/a

Keyword: 1200 Control

One-line Description:

CTC: Injection volume not displayed on sampler GUI

Problem:

In the sampler GUI for the CTC the actual injection volume is not correctly displayed. Instead, always an injection volume of 10 ul will be indicated.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 1200 Control

One-line Description:

CTC: UI does not display correct plate

Problem:

For the CTC sampler, the GUI does not display the correct plate/tray after changing the plate.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 1200 Control

One-line Description:

Solvents not available for selection in the pump timetable for a Preparative Pump

Problem:

For a preparative pump, the solvent cannot be selected in the Set Up Gradient dialog.

Temporary Solution:

n/a

Fix Information:

 No fix Planned

Keyword: 1200 Control

One-line Description:

signal description for the RID differs between signals acquired with classic and RC.NET drivers

Problem:

With classic drivers, the signal description for the RID is "RID1 A, Refractive Index Signal".
With RC.NET drivers, the signal description for the RID is "RI1 A, Refractive Index Signal".
This difference in the signal description will prevent the peak identification for calibrated methods that have been migrated from classic drivers to RC.NET drivers.

Temporary Solution:

n/a

Fix Information:

This problem will be fixed in revision B.04.02 DSP2.

Keyword: 1200 Control

One-line Description:

"Waste" or "Coulmn bypass" runs are causing injection counters to be incremented

Problem:

The following defct affects all G1316C TCC clusters:
Injection counters for non tagged columns are incremented for  all waste-, bypass-, and storage methods. It affects all columns where the columns are marked as "installed" in the ChemStation column table.

As a result, the injection counter reports larger numbers compared to the injection performed on a certain column.

Temporary Solution:

n/a

Fix Information:

This defect planned to be fixed in ChemStation B.04.02 SP1.

Keyword: 1200 Control

One-line Description:

the valve does not switch to by-pass position for the last injection when using overlapped injection

Problem:

When using overlapped injection with an ALS, the valve does not switch to the by-pass position on the last injection of the sequence table.

Temporary Solution:

Add a blank run with the same method at the end of the sequence to ensure that the valve switches to the by-pass position for the last sample run.

Fix Information:

n/a

Keyword: 1200 Control

One-line Description:

run cannot be stopped/aborted when the injector program is longer than the run time

Problem:

In case an injector program of a method is longer than the run time, a run with a method cannot be stopped or aborted during the time needed for the injector porgram.

Temporary Solution:

The run/sequence can be stopped or aborted after completion of the injector program.

Fix Information:

n/a

Keyword: 1200 Control

One-line Description:

LC RC.NET drivers: progress bar not updated during post-conditioning

Problem:

When using the RC.NEt drivers for LC ChemStation, the progress bar not updated during post-conditioning. The progress bar is only updated when post-Conditioning has completed.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 1200 Control

One-line Description:

No flow adjustment in case of temperature screening only campaigns

Problem:

Method Scouting Wizard A.02.01 introduced the possibility to get the solvent flow automatically corrected for different column diameters.
Keeping the solvent velocity constant results in a comparable back pressure for a given solvent composition.
However, for isocratic base methods and screening campaigns with no gradient screening selected, the flow correction does not apply.
This may cause in a high back pressure on columns with a smaller diameter which may cause a damage of the column.

Temporary Solution:

In case of screening across different column diameters, it is recommend to have the gradient screening option always turned on and to define a single gradient only if no gradient screening is desired.
In case of iso-cratic base methods, the gradient screening should be done with a constant solvent composition over time.

Fix Information:

Not reproducible with version A.02.02 and higher.

Keyword: 1200 Control

One-line Description:

Modul of 1260 family in classic driver may be misinterpreted as member of 1100 family

Problem:

Some modules of 1260 family may be misinterpreted by classic drivers in ChemStation as members of 11oo family. The modules of this older family did lack a few recent features like e.g. illumination. This problem originates from a sideeffect caused by a new schema for serial numbers for the 1260 family.

Temporary Solution:

Where combination of LC modules permits, use RC.Net driver suite instead of classic drivers.

Fix Information:

Will be fixed in B.04.03

Keyword: 1200 Control

One-line Description:

incorrect firmware revision displayed for the ELSD

Problem:

In the Revisions and Serial Numbers dialog, the firmware revision for the ELSD is displayed incorrectly, e.g. "14" instead of "V1.4".

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 1200 Control

One-line Description:

column switching valve: positions "Back-flushing on" and "Back-flushing off" are not kept

Problem:

For a TCC column switching valve (classic drivers), the positions "Back-flushing on" and "Back-flushing off" are not kept when leaving the setup dialog of the TCC with OK. The positions switches back to "Column 1". A similar problem occurs when selecting "Back-flushing on" and "Back-flushing off" in the timetable of the setup dialog.

Temporary Solution:

n/a

Fix Information:

This problem will be fixed in revision B.04.03.

Keyword: 1200 Control

One-line Description:

Wrong firmware revision displayed in Instrument Configuration dialog after firmware upgrade

Problem:

After a firmware upgrade for LC modules using RC.NET drivers, the old firmware revision (prior to upgrade) is still displayed in the Instrument Configuration dialog.

Temporary Solution:

Remove the affected modules from the configuration and re-add them.

Fix Information:

Fixed in OpenLAB C.01.05.

Keyword: 1200 Control

One-line Description:

TCC cluster cannot be unclustered in RC.Net configuration

Problem:

Once a TCC cluster has been created from column compartments and valves there is no option inside the software to un-cluster it.

Temporary Solution:

If the cluster needs to be dissolved into individual modules, delete the configuration file RapidControl.InstrumentConfig.xml from the instrument folder.

Fix Information:

No fix planned.

Keyword: 1200 Control

One-line Description:

Conditioning On cannot be switched off with FW B.06.30

Problem:

The instrument control for the 1290 binary pumps offers the option to activate a Conditioning Mode. This mode cannot be switched off, when the pumps is on a firmware revision below B.06.32.

Temporary Solution:

The conditioning mode will switch off after a while.

Fix Information:

Upgrade the pump firmware to revision B.06.32 or higher.

Keyword: 1200 Control

One-line Description:

Lamp required option in FLD method is not properly migrated

Problem:

When a method for the G1321A?B FLD is migrated from classic to RC.Net drivers, one setpoint is treated incorrectly.
The setting  "Enable analysis with lamp off" in classic is equivalent to the RC.Net setpoint  "Lamp on required for analysis".  This requires a translation from Yes to No and vv.
This translation is skipped during migration.

Temporary Solution:

Manually add or remove the tick mark when migrating a method.

Fix Information:

No fix available. See Previous Note.

Keyword: 1200 Control , Method Scouting Wizard

One-line Description:

Cluster information can be overwritten from the offline session

Problem:

Changes in a TCC or pump cluster configuration (like e.g. changing a solvent name) usually cause method resolution. 
The changes will also be updated, even when the configuration dialog is closed by pressing Cancel. This is true for online and offline. This will consequently modify methods, although nothing has actually been changed.

Temporary Solution:

None

Fix Information:

Fixed in revision B.04.03 SP1.

Keyword: 35900 Control

One-line Description:

All named Defined Events in Configuration Editor for ADC are rejected

Problem:

Configure a 6890 classic mode and select advanced to configure a 35900E as well.  This is saves and opens fine.

However, in Configuration Editor, select Define Events\Change...
Enter any text or words in any blank High or Low cell, and this is rejected with pop-up:
'---------------------------
Application Startup
---------------------------
The current Event Name is the same as an event name for a special event.  Please change the current event name.
---------------------------
OK   
---------------------------'

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 35900 Control

One-line Description:

35900E - Error The Current Event Name is the same for a special event

Problem:

B.04.03 GC ChemStation with a 35900E configured. Select the CHANGE, DEFINE EVENTS tab in device configuration and you get an error "The Current Event Name is the same for a special event. Please change the current event name." 
 
This error is reported on a clean install of B.04.03 [16].

ChemStation B.03.02 works correctly.

Temporary Solution:

n/a

Fix Information:

 Fixed in revision B.04.03 SP1.

Keyword: 35900 Control

One-line Description:

Cannot start two instruments using the two channels of one ADC at the same time

Problem:

When two instruments are configured that use channel A and channel B of the same ADC converter, respectively, the two instruments cannot be running at the same time. When the second instrument is started, both ChemStation instruments will freeze and can no longer be operated.

Temporary Solution:

The two instruments will work when using only one of the instruments at a time.

Fix Information:

Resolved in ChemStation Edition C.01.07 SR1 Hotfix01 [113].  Use the 35900E RC.NET driver if you need to split the channels between 2 instruments on an AIC distributed system.

Keyword: 35900 Control

One-line Description:

35900:  Unable to set up Timed Events

Problem:

In the 35900 configuration, the Timed Events table is populated with default values. 
In the method, with the injection source set to 35900 Pre-Run Events, the Setup ADC Timed Events window opened but would not permit setup of the events. All buttons and drop down menus were gray and inaccessible.

Temporary Solution:

n/a

Fix Information:

 Fixed in revision C.01.04

Keyword: 35900 Control

One-line Description:

View ACQ method from Data Analysis does not list acquisition parameters for the 35900 AD converter.

Problem:

The acquisition parameters of an AD converter are not listed in the method printout from Data Analysis view.

Temporary Solution:

Use the Print Method... option from Method&Run Control view.

Fix Information:

Resolved in ChemStation Edition C.01.07 SR1 Hotfix01 [113] and with the Agilent 35900E RC.Net Add-On driver.

Keyword: 35900 Control

One-line Description:

ADC can be non-responsive after long reprocessing

Problem:

The ADC might become NOT READY when the software is busy for a long time (e.g sequence reprocessing with IR to screen). When the system is no longer busy it cannot communicate with the ADC.

Temporary Solution:

Software and instrument need to be restarted.

Fix Information:

Fixed in revision C.01.04.

Keyword: 35900 Control

One-line Description:

Queue method generated status “error” when using 35900E

Problem:

Queue method generated status “error” when using 35900E

Temporary Solution:

n/a

Fix Information:

Fixed in OpenLAB C.01.05.

Keyword: 5890 Control

One-line Description:

5890: Data rate 10Hz used, Real Time Plot display is doubled

Problem:

When the data rate of 10 Hz is used, the Real Time Plot display of the chromatogram elapsed time is doubled. 

When the data rate is changed to the default of 5 Hertz, the Real time Plot window was normal, displaying the same times.

Temporary Solution:

n/a

Fix Information:

No fix planned.

Keyword: 6850 Control

One-line Description:

6850 GC feature loss, such as Prep Run,  when controlled by Chemstation

Problem:

On the 6850 (with no hand held controller (HHC)) it is not possible (very difficult) for a user to activate the "Prep run" function.    It should be possible to turn the "Prep Run" function ON from the Chemstation user interface.  Customers without the HHC can not turn the "Prep Run" function ON.  The HHC must be used.

This functionality is important for customers using non-Agilent samplers (P&T, etc.)

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 6850 Control

One-line Description:

6850 instrument type does not show up on GLP report and ACAML file is incomplete

Problem:

The GC 6850 instrument type does not show up on ChemStation's GLP report and the reserved field in the ACAML is incomplete.

As a consequence the OpenLAB ECM Synchronization Service cannot process the 6850 data, as the database field does not allow a NULL entry.
The OpenLAB Intelligence Reporter cannot report any 6850 data.

Temporary Solution:

A manual modification of the config register is a temporary workaround.

Fix Information:

This problem will be fixed in revision B.04.03.

Keyword: 6850 Control , 6890 Control

One-line Description:

B.01.02 Lab Advisor is not compatible with ChemStation B.04.02 and higher

Problem:

B.01.02 Lab Advisor is not compatible with ChemStation B.04.02.  The GC will not start up.

Temporary Solution:

n/a

Fix Information:

B.01.03 Lab Advisor is compatible with B.04.02

Keyword: 6890 Control

One-line Description:

6890 Workstation Internal Software Error

Problem:

The ChemStation would open with an Error Dialog Box titled: 

  6890 Workstation Internal Software Error

Windows XP was set to auto update, when it did the Microsoft Hotfixes, one of them changed the decimal separator from a decimal point to a comma.

The Fix:  Change the comma back to a decimal point in Regional Settings, and it works as advertised.

Temporary Solution:

n/a

Fix Information:

The Fix:  Change the comma back to a decimal point in Regional Settings, and it works as advertised.

Keyword: 6890 Control

One-line Description:

GC system crashes when view/instrument diagram active in Offline

Problem:

When exiting the OFFLINE ChemStation with the view/instrument diagram actived, there's a graphical crash message that appears before closing.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 6890 Control

One-line Description:

6890 FPD Classic driver is missing the "Air" and "Makeup" Actuals in Edit Parameters

Problem:

The "Air" and "Makeup" Actuals are missing from the 6890 FPD Detectors screen in Edit Parameters.

Temporary Solution:

The correct flows can be viewed from the GC front panel and also “Instrument Actuals”.  The FPD functions correctly.

Fix Information:

Fixed in 68xx RC.NET revision 6.10.

Keyword: 6890 Control

One-line Description:

IQ1.CFG file of 6890/6850 instrument corrupted after regional setting change

Problem:

From Control panel\Regional settings: change the decimal separator from a period to a comma.

It is not possible to open a 6890/6850 ChemStation.

Temporary Solution:

1.  Backup data, methods, sequences, column databases (found in C:\Chem32\DRIVERS), etc 

Record GC IP addresses

2.  Delete IQ1.CFG located under the Chem32\1 directory for example

3.  Uninstall Chemstation

4.  Reinstall Chemstation

Fix Information:

n/a

Keyword: 6890 Control

One-line Description:

6890 RC.NET driver:  instrument diagram not updated to show configuration

Problem:

In the 6890 RC.NET driver, changed the GC configuration to have the back inlet go to the back column to the back detector.  This change was not reflected in the instrument diagram as it is still showing the back inlet going to the front column to the back detector.

Temporary Solution:

The workaround is to turn off and on the instrument diagram to reflect the new configuration changes.

Fix Information:

n/a

Keyword: 6890 Control

One-line Description:

6890 RC.NET driver:  instrument diagram not updated to show configuration

Problem:

In the 6890 RC.NET driver, changed the GC column configuration to have the back inlet go to the back column to the back detector.  This change was not reflected in the instrument diagram as it is still showing the back inlet going to the front column to the back detector.

Temporary Solution:

After the configuration change is made to the column connections, the workaround is to shut down the ChemStation software and restart to reflect the new configuration changes.

Beginning with  B.04.03 DSP1 [54], after updating the column configuration, save and reload the method will update the instrument diagram.

Classic 68xx driver works correctly.

Fix Information:

No fix Planned.

Keyword: 6890 Control

One-line Description:

6890N with no tray or ALS is seeing GC Injector Front/Back/Dual as an injection source

Problem:

6890N with no tray or autoinjectors installed.
Select Injection Source/Location.
GC Injector Front/Back/ and Dual is invalidly displayed as an injection source.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 6890 Control

One-line Description:

Addition of new columns to the column catalog (database) is not possible after upgrade

Problem:

Upgrading from B.01.03 to B.04.02, it is no longer possible to add new columns to the GC column catalog (database) in Rev. B.04.02.

The following error is shown:

The Catalog File cannot be opened.  If needed, you may obtain an appropriate replacement file from Agilent.
C:\Chem32\CORE\...\DRIVERS\catalog.mdb

Temporary Solution:

The problem is that there are several columns that have the same manufacturer and model number. Our new database software doesn’t handle this.

The newer database software (in B.04.02 for example) no longer allows duplicates of manufacturer + model number. i.e., there can only be one HP HP-5 in the database.  Note: the new software will inform the user that the model number “xxx” is already in use and request that a different value be chosen. (The user is returned to the original entry screen with all the info filled in.) 

In theory, customers should not be creating more than one catalog entry with the same model number.  It’s like having two items in the LLBean catalog with the same order number!  But, of course, the older software allowed the duplicates.

Fix Information:

Before upgrading, fix the problem with the column database duplicates while running B.01.03 for example.  Review the column catalogs and make sure there are no duplicates and fix any that exist before the upgrade.

Keyword: 6890 Control

One-line Description:

6890 always opens to Configuration tab when opening Edit Agilent 6890 GC Parameters

Problem:

Select Edit Agilent 6890 GC Parameters…
The tab will always open to the configuration tab.

Temporary Solution:

n/a

Fix Information:

 Fixed in revision B.04.03 SP1.

Keyword: 6890 Control

One-line Description:

6890 RC.NET: Edit a running Method by making the oven hold time longer and click ok, then the Sequence/Single run stops

Problem:

During a run, the GC method parameters are opened.  Select OK after increasing the oven parameter hold time.  The sequence or single run will just stop and the method is dirty. 

Logbook shows:
Attempt to download method to GC failed.
Instrument Error - Method/Sequence stopped
Method Aborted
Instrument run aborted
Method Aborted
Sequence terminated due to an error

Temporary Solution:

n/a

Fix Information:

Issue fixed in OpenLAB C.01.04.

Keyword: 68xx Driver

One-line Description:

Vial Missing Error Message

Problem:

When the 6890 GC encounters a missing vial, the IALog displays Stop key pressed error #1 instead of "Missing Vial."

Temporary Solution:

None

Fix Information:

This is fixed in 68XX Driver version 6.21 which is included in C.01.05 OpenLAB ChemStation and A.04.05 OpenLAB EZChrom.

Keyword: 68xx Driver

One-line Description:

If One Signal Needs to be Saved, it Must be Assigned as Signal 1

Problem:

If only one signal needs to be saved, you must assign it as signal 1.

Temporary Solution:

If only one signal needs to be saved, you must assign it as signal 1.

Fix Information:

Fixed in 68xx driver revision 6.11[008].  This driver is included in B.04.03 SP1 ChemStation and C.01.03 OpenLAB CDS.

Keyword: 68xx Driver

One-line Description:

Instrument Diagram Does Not Match Installed Column in Method

Problem:

The Instrument diagram of the GC instrumentation indicates a different column configuration than is set in the method.  The GC keyboard will reflect the new changes, only the software instrument diagram is affected.

Temporary Solution:

Beginning with B.04.03 DSP1 [54], after the configuration change is made to the columns, the workaround is to save the method and then load it.  This will update the displayed column configuration.  

Another workaround is to shut down the ChemStation software and restart to reflect the new configuration changes.  

These workarounds may not work for all configurations.

Classic 68xx driver works correctly.

Fix Information:

None

Keyword: 68xx Driver

One-line Description:

In 68XX driver revision 5.02 - 6.11, it is not possible to Modify a Method During a Run to Extend the Run Time or Change the Oven Temp

Problem:

It is possible to the software edit parameters screen and change the oven hold time or oven temp and select OK.  The GC does not accept the updates.  The method in the software is changed to the new values; the GC ignores all.

Temporary Solution:

n/a

Fix Information:

68XX Driver 6.11 is included in B.04.03 SP1, OpenLAB ChemStation C.01.04 and OpenLAB EZChrom A.04.04.

Keyword: 68xx Driver

One-line Description:

Info in Edit instrument parameters\Columns is incomplete

Problem:

Edit instrument parameters; columns

Applies to GC’s: 7890A, 6890N, 6850A

The window displayed is incomplete; it shows the column type and flow/pressure parameters, but does not give the length, ID or film thickness.  These are critical parameters, and should be displayed just as they were in the previous ChemStation revisions.  To find these parameters, the user now has to look on the configuration window.

Temporary Solution:

n/a

Fix Information:

Fixed in 68xx driver revision 6.11[008].  This driver is included with OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.

Keyword: 68xx Driver

One-line Description:

Ignore missing vial option is not present in GC

Problem:

Run a sequence with 11 runs and the 11th vial is missing.  The sequence aborts and SSIZip file was not uploaded to ECM as the 11th vial was missing.

The ignore missing vial option is not present in GC.

Temporary Solution:

n/a

Fix Information:

This is fixed in GC Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.

Keyword: 68xx Driver

One-line Description:

Instrument Setup graph has incorrect column legend

Problem:

In the 6890, the legend for the Instrument Setup graph says Column 2, irrespective of which column is highlighted.  The graph is correct, it is just the legend that is wrong.

Temporary Solution:

n/a

Fix Information:

This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.

Keyword: 68xx Driver

One-line Description:

ALS errors abort sequence; no Retry/Abort dialog box option offered with 68xx RC.NET Driver

Problem:

6890A RC.NET driver with ALS. 

If an ALS error occurs such as a Vial not found event, there is no dialog box option presented to Retry/Abort.  The sequence simply aborts.

Temporary Solution:

n/a

Fix Information:

This is fixed in GC Driver version 6.21, which is available with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.

Keyword: 68xx Driver

One-line Description:

Method parameters from B.01.03 changed to defaults after upgrade to B0402 RC.net

Problem:

Methods from 6850 B.01.03 were loaded on the upgraded revision B.04.02 RC.NET driver. The 6850 GC methods were changed.

The method parameters that are changed are: 

· Oven temperature (switched to default 50 C)
· All gradient parameters are gone (I assume the mean temperature program)
· Gas type (switched from H2 to default He)

Temporary Solution:

n/a

Fix Information:

This problem is fixed in Software Driver Version: 6.01.  This driver is included with B.04.02 SP1, B.04.02 SP1 Hotfix 2, B.04.02 DSP3 and B.04.03 ChemStation.

Keyword: 68xx Driver

One-line Description:

Opening 68xx RC.NET GC types result in 'FetchCPVar cannot talk to application'

Problem:

Configure 6850 RC.NET or 6890N RC.NET GC. 

Open an online session, initial or any subsequent try. This results in a benign pop-up error:  'FetchCPVar cannot talk to application'.

Temporary Solution:

Go to view menu and turn off the sampling and instrument diagrams.  This will keep hpgcui00.exe from starting up.

Fix Information:

Fixed in driver revision 6.02.
Driver included in OpenLab C.01.01.

Keyword: 68xx Driver

One-line Description:

In 68XX Driver Version 5.02, it is not Possible to Start the 6890 RC.NET from the Front Panel Start Key

Problem:

In 68XX Driver Version 5.02, it is not possible to start the 6890 RC.NET from the front panel Start key.  Software configuration is Injection source = manual.  6890 is READY, press start and get error message "ERROR Start Key disabled".

Temporary Solution:

The workaround is for the user to start the run from the "run control" then "run Method" in the Chemstation software and then press start at the GC.

Fix Information:

Fixed in driver revision 6.10.  This driver is included with B.04.03 DSP1 ChemStation.  It is also included with OpenLAB ChemStation C.01.02 and OpenLAB EZChrom A.04.02.

Keyword: 68xx Driver

One-line Description:

CIS4 inlet is not recognized with 6890 GC RC.NET

Problem:

CIS4 inlet is not recognized with 6890 GC RC.NET

Temporary Solution:

n/a

Fix Information:

This is fixed in GC Driver version 6.21, which is available with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.

Keyword: 68xx Driver

One-line Description:

Only Fast Plunger Speed is available for PTV Solvent Vent multiple injections

Problem:

The fast plunger speed is only available when using multiple PTV Solvent Vent injections.  Most users of multiple PTV Solvent Vent injections need to use Slow or Variable plunger speed, not Fast.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 6.10.  This driver is included with B.04.03 DSP1 ChemStation and OpenLAB C.01.02 ChemStation and OpenLAB A.04.02 EZChrom.

Keyword: 68xx Driver

One-line Description:

IQ1.CFG file of 6890/6850 instrument corrupted after regional setting change

Problem:

From Control panel\Regional settings: change the decimal separator from a period to a comma.

It is not possible to open a 6890/6850 ChemStation.

Temporary Solution:

1.  Backup data, methods, sequences, column databases (found in C:\Chem32\DRIVERS), etc 

Record GC IP addresses

2.  Delete IQ1.CFG located under the Chem32\1 directory for example

3.  Uninstall Chemstation

4.  Reinstall Chemstation

Fix Information:

Period is required in Regional Settings.

Keyword: 68xx Driver

One-line Description:

Incorrect injection volume shown in method report if PTV solvent vent is used

Problem:

6850 with a PTV inlet

The method specifies PTV solvent vent mode with 3 injections, ten seconds apart.  The method volume is 5 µL.  Specify the method to use method volume for three injections.  Each injection is 5 µL.  However the report shows the injection volume as 1 µL.  This is incorrect.  The report should show the injection volume as either 5 µL or 5 µL x 3, or 15 µL.

Temporary Solution:

n/a

Fix Information:

Fixed in software driver 6.10 [023].  This fix is included in B.04.03 DSP1 and later versions of ChemStation.  It is included in OpenLAB ChemStation C.01.02 and OpenLAB EZChrom A.04.02 and later.

Keyword: 68xx Driver

One-line Description:

B.04.03 DSP1 [52] Memory Leak may cause GC ChemStation with 68xx RC.Net driver to stop working

Problem:

A memory leak has been discovered in the 68xx RC.NET driver revision 6.10 [022]. The 6.10 [022] is included in B.04.03 DSP1.  As a consequence of the memory leak, the B.04.03 DSP1 [52] GC ChemStation software may stop working during a sequence run or when the system is left idle over long periods of time.  There is no error message.

Temporary Solution:

It is recommended to reboot the PC once per week until a fix is available.  This is needed only when using the 68xx RC.NET Driver.

Fix Information:

Fixed in 68xx driver revision 6.11[008].  This driver is included in B.04.03 SP1 ChemStation and C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom.

Keyword: 68xx Driver

One-line Description:

Instrument Diagram Does Not Match Column 2's Inlet Configuration

Problem:

Column 2 inlet configuration will never be correct if column 2 is connected to anything other than inlet 2.

Temporary Solution:

n/a

Fix Information:

Fixed in 68xx driver revision 6.10[044].  This fix is included in these minimum versions:B.04.03 SP1 ChemStation, OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.

Keyword: 68xx Driver

One-line Description:

68xx Method Download Times Out

Problem:

Connect to 6890N GC.

Within seconds of successfully opening an online session, logbook logs the following simultaneously with the loading of the method.

'Logbook      Welcome to ChemStation                         12:17:12 06/28/10
   0 1da6 4c28cb1f    0
6890       1 Timed out waiting for method download to fin>  12:17:35 06/28/10
   0 1da6 4c28cb1f    0
6890       1 ish.                                           12:17:35 06/28/10
7da 41e0 4c28cb1f    0
Method       Loading Method LCV_GCCONTROL.M                 12:17:35 06/28/10'

Temporary Solution:

n/a

Fix Information:

Fixed in GC Driver revision 6.10 [027].  This driver version is included in B.04.03 DSP1 ChemStation and C.01.02 OpenLAB ChemStation and A.04.02 OpenLAB EZChrom.

Keyword: 68xx Driver

One-line Description:

"Method modified after loading" occurs when running a sequence (6890 RC.NET)

Problem:

The "Method modified after loading" flag occurs after lauching the sequence.

Started the sequence from the ChemStation software.  The method modification status indicates that the method has changed when it was not changed and the report will indicate 'modified after loading'.

The GC had a calibrated capillary column that was changed to a packed column.  When using this method that now has a packed column, the GC reports an error in the length parameter, and that is causing the method download not to reset the 'modified after loading' flag.

Temporary Solution:

There is a workaround: bring Method into MethodEdit UI, and "reconfigure" column (Packed to Packed would be OK) to get new structure.

Fix Information:

Fixed in GC Driver revision 6.10 [027].  This driver is included in B.04.03 DSP1 ChemStation and OpenLAB C.01.02 ChemStation and OpenLAB A.04.02 EZChrom.

Note, this fix will only apply to new methods, not to current methods.

Keyword: 68xx Driver

One-line Description:

GC Column Catalog File Cannot be Opened When Using the 68xx Driver Version 6.10

Problem:

It is not possible to add new columns to the GC column catalog (database) using the RC.NET driver.  It is possible to add columns to the same column database using the Classic driver.  User switched back to classic on same system and could add columns without error.

The following error is shown:

The Catalog File cannot be opened.  If needed, you may obtain an appropriate replacement file from Agilent.
C:\Chem32\CORE\...\DRIVERS\catalog.mdb

The RC.NET driver is prevented from opening the db because you can’t have two column entries with the same model number!

Temporary Solution:

Start with a new, “stock” db column catalog file from another system.

Fix Information:

This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.

Keyword: 68xx Driver

One-line Description:

Sequence continues while GC temperature is not ready

Problem:

When running a sequence where consecutive runs use the same method using the ALS on a data system containing 6890 driver version 6.10.027 or earlier, the data system may proceed to start a new run before the GC has equilibrated after the conclusion of the previous run.  This is more likely if the method contains a post run period of sufficient length that the GC equilibrates to the post-run conditions and the data system has completed data analysis well before the end of the post-run period.

This could result in a (retention time) RT shift.

Temporary Solution:

n/a

Fix Information:

Patch available for RC.NET GC driver revision 6.10 [027] for B.04.03 DSP1 [54].

Fixed beginning in: B.04.03 SP1 [87] and OpenLAB C.01.03 [37].

Keyword: 68xx Driver

One-line Description:

A Method Can be Created Which Will Not Download to the Instrument and the Sequence Does Not Run

Problem:

Method download fails, sequence aborts after start; no injection made

Error reported in logbook:
Attempt to download method to GC failed.

The Data System will not allow the run to continue when the method download has failed.

Temporary Solution:

n/a

Fix Information:

This fix is in the 68xx driver version 6.10.032 and 6.11.001.  

This fix is included in B.04.03 SP1 and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.

Keyword: 68xx Driver

One-line Description:

GC Back Injector Not Present in Edit Method Screen

Problem:

After successfully running a sequence with a back method, another back method is loaded. The back injector is not present in the edit method screen.

Temporary Solution:

Change a parameter at the GC keyboard and click "upload from instrument" in the edit method screen. The back injector will show in the edit method screen.

Fix Information:

This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.

Keyword: 68xx Driver

One-line Description:

Validation failed shown on left corner of Resolve Method screen

Problem:

Load a method which was developed for both detectors and has the front detector signal chosen under signals tab.
Load this method on a GC with no front detector - method resolution. 

Changes made to the detector signal tab are not detected, tab remains yellow (invalid).

Temporary Solution:

Click on a different tab and modify the value of any field to a valid value or click on the configuration tab and then click away. Change the signals tab to a valid value or turn it off to resolve the method.

Fix Information:

This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.

Keyword: 68xx Driver

One-line Description:

Injector Panels in GC Edit Method Show as Uninstalled When an Injector is Installed.

Problem:

The front injector was unplugged. Close software, plug injector in, restart software.  Method Configuration/ALS panel and Injector panel both say: Front Injector Not Installed. The GC shows that it is installed.  Software inlet and injection parameters panel show that it is installed as well.

Temporary Solution:

n/a

Fix Information:

This has been fixed in 68XX Driver version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.

Keyword: 68xx Driver

One-line Description:

Plunger Speed is Not Saved with 6850 GC Methods

Problem:

Plunger speed parameters are not saved in methods.

Temporary Solution:

n/a

Fix Information:

Fixed in driver revision 6.11[002].  This fix is included in B.04.03 SP1 ChemStation, C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom.

Keyword: 68xx Driver

One-line Description:

Opening the GC method parameters to only look (no change made) and selecting OK to close stops the sequence or single run

Problem:

During a run, the GC method parameters are opened via the instrument diagram icon.  Select OK after looking at the oven parameter to close the screen.  The sequence or single run will just stop and the method is dirty.  See Log File for error message.

Log File:
  67 41e2 4e69f8b3    0
Method       Method started                                 07:29:55 09/09/11
  67 41e2 4e69f8b4    0
Method       Instrument running sample Vial 1 (front)       07:29:56 09/09/11
  67 41e2 4e69f8b4    0
Method       Instrument running sample Vial 2 (back)        07:29:56 09/09/11
   0 1da5 4e69f91a    0
6890       1 Attempt to download method to GC failed.       07:31:38 09/09/11
  67 41e2 4e69f91a    0
Method       Instrument Error - Method/Sequence stopped     07:31:38 09/09/11
  67 41e2 4e69f91a    0
Method       Method aborted                                 07:31:38 09/09/11

Temporary Solution:

Click the Cancel button rather than the OK button if the intent was to check the values of some of the instrument setpoints.  This would not interfere with any run which is in progress.

Fix Information:

Fixed in 68xx driver revision 6.11[008].  This is included in B.04.03 SP1 and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.

Keyword: 68xx Driver

One-line Description:

Method Contents Report Displays the Incorrect Configuration of Front and Back Detectors for 6890 GC

Problem:

The report displays the incorrect configuration. With signal-1 selected as the back detector and integration events for back detector. The method contents report displays the integration events for the front detector and the remaining paramaters are for the back detector are configured to the front detector.

Temporary Solution:

n/a

Fix Information:

Fixed in 68xx driver revision 6.11[003].  This fix is included in B.04.03 SP1 ChemStation, C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom and later.

Keyword: 68xx Driver

One-line Description:

Cannot Run a Packed GC Column with a 6890

Problem:

Method download fails, sequence aborts after start when trying to run a 6890 with a packed column.  
  
Error reported in logbook:
Attempt to download method to GC failed.

The Data System will not allow the run to continue when the method download has failed.

Temporary Solution:

This can be run by setting the column as a capillary column but that changes the chromatography.

Fix Information:

Fixed in driver revision 6.10[032] and 6.11[001].

This fix is included with B.04.03 SP1 GC ChemStation, C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom

Keyword: 68xx Driver

One-line Description:

Pulsed Split/Splitless Injection Does Not Wait For Ready on a 6890.

Problem:

The GC does not wait for the inlet pressure to increase to and stabilize at the pulsed pressure before injection and data acquisition. The GC starts and injects sample at the same time, then starts data acquisition and increase of inlet pressure to pulsed pressure.

Temporary Solution:

If the 6890 is operated from the GC keyboard, the GC has the expected result.

Fix Information:

Fixed in 68xx driver revision 6.11[007].

This fix is included with B.04.03 SP1 ChemStation, OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03

Keyword: 68xx Driver

One-line Description:

In 68XX GC Driver Version 6.01, 2 Injections are Made When Using the PTV

Problem:

Set up the injector to make 1 ul injection x 1. The number of injections will revert to 2 even if the user enters 1.

Temporary Solution:

n/a

Fix Information:

This is fixed in driver revision 6.10 [27]  which is included in B.04.03 DSP1 [54] GC ChemStation, C.01.02 OpenLAB ChemStation and A.04.02 OpenLAB EZChrom.

Keyword: 68xx Driver

One-line Description:

Vial left in gripper; no message shown to alert user about the problem

Problem:

After a stop, if there is a vial in the gripper it is not returned to its original location, it is kept in the gripper until the start of a new run. In the interim, if a new vial is placed in the open location, during the next run the system runs into an error because the gripper wants to return the vial to its original location which is now occupied.

Temporary Solution:

n/a

Fix Information:

This is fixed in GC Driver version 6.21, which is available with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.

Keyword: 68xx Driver

One-line Description:

6850 vial numbers are not consistent with standard numbering system.

Problem:

A 6850 with a G2613A tower and a three vial turret will accept only single digit vial locations, ie., 1, 2, 3 instead of 101, 102, 103. Attempts to enter the correct vial number generates an error message "The vial 101 is not allowed with the current device configuration."

The also occurs when entering correct vial locations in a sequence table.

Temporary Solution:

n/a

Fix Information:

Fixedi n 68XX driver revision 6.11.  This driver is included with B.04.03 SP1 ChemStation, OpenLAB C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom.

Keyword: 68xx Driver

One-line Description:

Method Resolution Changes Oven Temperature Program

Problem:

Load a method from a 6890 GC with a fast oven on a 6890 GC with different hardware and a normal oven. Method resolution occurs. The oven temperature program from the fast oven GC has not been loaded on the normal oven GC.

Temporary Solution:

n/a

Fix Information:

Fixed in 68xx driver revision 6.11[002].  Fix is included in B.04.03 SP1 ChemStation, OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.

Keyword: 68xx Driver

One-line Description:

Column info is missing with 6890

Problem:

The column specified as being used is missing information: description, Manufacturer and Model Number.

Temporary Solution:

n/a

Fix Information:

Fixed in 68xx driver revision 6.11[005].

This fix is included in B.04.03 SP1 GC ChemStation, C.01.03 OpenLAB ChemStation and A.04.03 OpenLAB EZChrom.

Keyword: 68xx Driver

One-line Description:

Method Modification Flag is Set after Edit Method: Occurs on first connection or after upload from GC.

Problem:

1. First Connection to an online GC and save the method OR connect to an instrument and save the method, open method editor, click on ‘Upload from instrument’. Click ‘Ok’.
3. Click ‘Edit entire Method’, go on clicking ‘Ok’ without making any change.
4. Method is dirty at the end.

This only occurs on 6850 GCs with G4513A injectors.

Temporary Solution:

Save the method as a new name after initial connection or subsequent method upload.

Fix Information:

Fixed in 68xx driver revision 6.11[008].  This is included in B.04.03 SP1 and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.

Keyword: 68xx Driver

One-line Description:

Method Ddownload Failure Occurs Due to Column Calibration Limits

Problem:

A valid column calibrated using calculate diameter function will result in a method download failure if the change from the original diameter is more than 20 microns. 

This occurs after OKing method changes that are downloaded, and will occur even if the column values are valid dimensions.

Temporary Solution:

n/a

Fix Information:

This is fixed in 68XX GC Driver Version 6.21, which is included with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.

Keyword: 68xx Driver

One-line Description:

Instrument actual value for COC inlet does not display correctly

Problem:

6890N GC with COC inlet connected to FID. The COC inlet pressure setpoint reflects the correct pressure set for the column, however the instrument actual value (blue text) in the setup method screen is displayed as 0.0.

Temporary Solution:

Enable setup actuals (inlet) in the setup method screen, the inlet pressure is properly displayed.

Fix Information:

Fixed in 68xx driver revision 6.11[018].  This driver is included in B.04.03 SP1 ChemStation and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.

Keyword: 68xx Driver

One-line Description:

Instrument actual value for anode purge flow on an ECD does not display correctly

Problem:

The ECD anode purge flow setpoint reflects the correct value, however the instrument actual value (blue text) in the setup method screen is displayed as 0.0.

Temporary Solution:

Enable setup actuals in the setup method screen, the actual anode purge flow displayed properly.

Fix Information:

Fixed in 68xx driver revision 6.11[018].  This driver is included in B.04.03 SP1 ChemStation and OpenLAB ChemStation C.01.03 and OpenLAB EZChrom A.04.03.

Keyword: 68xx Driver

One-line Description:

Easy SamplePrep reset of one or any group of resources creates log entry:  'User reset all resources'

Problem:

Create a resource layout. Select menu item Reset Resources... From the list, select one or several resources and OK. The logbook always logs 'User reset all resources' no matter how many resources are actually reset.

Temporary Solution:

n/a

Fix Information:

There is no fix available.

Keyword: 68xx Driver

One-line Description:

Data Files do not Contain the Correct Signals if the Front Inlet is Connected to Back Detector

Problem:

Data files do not contain the correct signals if front inlet is connected to back detector

Temporary Solution:

n/a

Fix Information:

This is fixed in GC Driver version 6.21, which is available with OpenLAB ChemStation C.01.05 and OpenLAB EZChrom A.04.05.