Compliance Service Across Multiple Sites
A company in Korea had difficulty tracking compliance on more than 100 instruments across its four sites. Each site acted independently, resulting in much time being spent preparing for audits. The company also found inconsistent maintenance procedures and no methodology in place to track instrument utilization.
The Agilent CrossLab Silver service plan was implemented on all of the instruments across the four sites. The instruments were also put on an Agilent CrossLab Compliance service plan so that both maintenance and compliance activities were scheduled and carried out by Agilent CrossLab service engineers. In addition, using Agilent CrossLab Remote Advisor connected to the instruments, the utilization of each instrument was tracked as well. Each quarter, Agilent CrossLab met with the customer to review instrument maintenance, utilization, and compliance results.
- No time spent tracking maintenance and compliance records
- No time spent carrying out maintenance and compliance procedures
- Quarterly reports on instrument utilization
- More efficient labs by scheduling maintenance and compliance and better utilizing instruments